Support Engineer | Remote

6 days ago

canada Mozzaz Corporation Full time

Description About Mozzaz Mozzaz is digital health technology company that specializes in patient engagement solutions for complex care programs and services. We work with healthcare organizations, payers, and providers to enhance patient engagement models through digital “connected-care” experiences driving positive health outcomes at reduced costs. About What We Offer Mozzaz offers you the opportunity to be part of a fast growing, interesting, innovative, company, a highly competitive compensation package which includes a competitive salary and group health benefits. Most importantly, Mozzaz offers career growth Show us what you can do, and we will help you do it About You You are an enthusiastic and motivated team player, embracing the start-up challenges of a highly innovative work culture. Flexibility and agility will be key to your success.Your education, skills, and abilities match our requirements as listed below. Roles and Responsibilities You will be primarily responsible for Tier2 and Tier 3support issues which includes in-depth technical investigation, fixing issues and providing working solutions (including interim application builds) until a longer-termsolution is launched by the core engineering team You will also be responsible for building and improving the maturity of the platform’s debugging and diagnostics capabilities using third party and/or custom tools, for example, using network diagnostics to track poor video call performance in a customer environment You will work closely with the engineering team to improve the platform’s logging and monitoring infrastructure using tools such as Splunk, ELK, Datadog etc. You will be responsible for reporting a weekly summary of outstanding customer support issues to the internal team and senior management You will do what it takes to improve customer experience by responding to support issues promptly; you have a customer-first attitude Your solutions and recommendations during the debugging process will be thorough and will demonstrate detailed-oriented thinking; you will have a plan for next steps in the debug workflow You willalways act with personal integrity; your approach to fixing support issues should result in positive customer experience Your background and experience Bachelor’s degree in Computer Science, Software Engineering, or a related field 3+ years of software support experience – troubleshooting complex issues in enterprise web applications and consumer facing mobile applications (iOS and Android) 4+ years of programming experience in languages such as C#, JS, Java, SQL etc. 3+ years of experience in web and/or mobile application development – API development, data modeling Experience with JIRA Service Desk or other support desk applications Proven experience working directly with customers and customer-facing teams Nice to have Experience working on healthcare enterprise applications and/or applications in a regulated industry Knowledge of integration software for data exchange with third-party platforms via API, SFTP etc. Experience defining support workflows and improving support process maturity in a small organization

  • Senior Backend Engineer

    1 week ago

    , , Canada Remote Full time

    Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world....

  • Senior Backend Engineer

    1 week ago

    , , Canada Remote Full time

    Remote is solving modern organisations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world....

  • Senior Commercial Counsel – Remote SaaS

    3 weeks ago

    , , Canada Remote Full time

    A global remote work solutions company is seeking a Managing Counsel, Commercial to provide legal support to their Americas sales teams. This senior individual-contributor role requires expertise in commercial transactions, negotiation, and commercial drafting. You will contribute to the structuring of agreements while ensuring compliance and protecting the...

  • Senior PM, Payroll

    2 weeks ago

    , , Canada Remote Full time

    A global remote work solutions provider is looking for a Senior Product Manager to revolutionize payroll processes. The successful candidate will work closely with cross-functional teams to build a scalable payroll platform for 80+ markets. Responsibilities include leading product initiatives, utilizing AI for efficiency, and ensuring effective stakeholder...

  • Senior Partner Solutions Architect

    3 weeks ago

    , , Canada Remote Full time

    A global tech company is seeking a Senior Partner Solutions Architect to lead technical integrations and support partnerships. This role is critical for the integration of partners onto the company's platform and requires expertise in APIs and stakeholder management. Candidates should have exceptional communication skills and a strong understanding of...

  • Senior Product Manager, Payroll

    2 weeks ago

    , , Canada Remote Full time

    About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around...

  • Staff Partner Solutions Architect

    4 weeks ago

    , , Canada Remote Full time

    About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future‑focused work culture, our team works tirelessly on ambitious problems asynchronously around...

  • Senior Partner Solutions Architect

    3 weeks ago

    , , Canada Remote Full time

    Join to apply for the Senior Partner Solutions Architect role at Remote . About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work...

  • Head of Lifecycle Marketing

    1 week ago

    , , Canada Remote Full time

    Join to apply for the Head of Lifecycle Marketing role at Remote. Get AI-powered advice on this job and more exclusive features. About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With...

  • Managing Counsel, Commercial

    3 weeks ago

    , , Canada Remote Full time

    Managing Counsel, Commercial About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and a future‑focused work culture, our team works tirelessly on ambitious...