Conversation Designer/Analyst – Chatbot

Join Bankwest as we shape the future of AI‑powered customer experiences, where you’ll help define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, human‑centred conversations that make banking simpler for millions of customers.As an AI Digital Conversational Designer you will define how the Bee thinks, speaks, and supports our customers, so if you love the craft of conversation, UX, and AI and you're excited by the idea of designing intelligent, multi‑turn dialogue experiences this is your chance to join a fast‑moving team building the next generation of digital experiences.You'll be at the heart of how our chatbot understands context, guides customers through journeys, and maintains a clear, consistent voice. This is a specialist position that is hands‑on, systems‑thinking role where design meets data, storytelling meets experimentation, and creativity meets cutting‑edge tech in the fast-moving world of LLM and a suite of other Generative AI features.What You’ll DoDesign conversational experiences that feel natural, helpful, and humanCreate and refine end‑to‑end multi‑turn conversational flowsDefine how the assistant gathers and uses context—sequencing, branching, and decision pointsShape principles for depth, pacing, tone, and conversational clarityRun experiments: form hypotheses, test ideas, and iterate based on user behaviour and insightsGuide and optimise AI behaviourInfluence LLM outputs through patterns, examples, guardrails, and prompt designConduct model testing and experimentation to continuously improve accuracy and experienceUse data, feedback, and qualitative research to refine conversational qualityCollaborate across Product, Content, Compliance, and Engineering to align intent with capabilityWhat You BringExperience in conversation design or interaction designProven ability to design multi‑turn, goal‑driven conversational journeysStrong systems thinking and comfort navigating ambiguityExperience working with UX designers, product managers, and engineersBackground in chatbots, virtual assistants, or AI‑driven productsFamiliarity of LLM behaviour, strengths, and limitationsBonus SkillsHands‑on exposure to Copilot Studio or similar AI chatbot toolsExperience with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse) or similar systemsKnowledge of data modelling, solution design, and automation best practicesAbility to translate complex business needs into elegant low‑code solutionsFamiliarity with ALM, DevOps, and governance within the Microsoft ecosystemA collaborative spirit—you enjoy building, solving, and shipping great experiencesIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 04/02/2026