Caseworker

Job DescriptionThe Caseworker supports the Member of Parliament by managing and resolving issues raised by constituents, advocating on their behalf with federal departments, and ensuring timely, professional, and confidential service. This role involves direct engagement with the public, casework management, research, administrative support, and maintaining organized systems for tracking and resolving constituency files. The Caseworker is a key link between constituents and the MP’s Office, providing empathy, discretion, critical thinking, and high-quality service.If you thrive in a dynamic environment, enjoy helping others, and are committed to continual improvement and organizational excellence, we encourage you to apply.Casework & Constituent SupportHandle and respond to constituent inquiries—in writing, over the phone, and in person—with professionalism, discretion, and empathy.Provide guidance, information, and support on a wide range of federal programs and services (, IRCC, Service Canada, CRA).Advocate for constituents by liaising with federal departments and community organizations to resolve issues efficiently.Maintain detailed, accurate, and confidential case records while ensuring compliance with data protection standards.Manage casework databases, prioritize files, and ensure timely follow-up on open cases.Identify trends or recurring issues within the constituency and communicate these to the MP and senior staff.Research & Policy SupportConduct research to support case resolution and broader constituency concerns.Stay informed of federal guidelines, legislation, and program changes (training will be provided as needed).Establish and maintain relationships with key contacts in government and community organizations.Office & Administrative SupportAssist with office tasks including responding to calls and emails, processing mail, and supporting constituency office operations.Attend community events and meetings with or on behalf of the Member of Parliament when required.Support special initiatives or projects to improve office efficiency and service levels.Working ConditionsBased in the MP’s Constituency Office; not a remote position.Regular interaction with constituents, often discussing sensitive or complex issues.Salary: $52,500 to $62,500 with a comprehensive benefits package including health, dental and the public service pension plan.Start date: As soon as possible. QualificationsEducation :Post-secondary education in political science, business administration, public administration, or a related field; or an equivalent combination of education, training, and experience.Experiences :1–5 years of experience in casework management or in a client-service role.Experience providing administrative or front-desk support in an office environment.Experience managing multiple tasks or cases in a fast-paced setting.Proven ability to communicate effectively, maintain relationships, demonstrate strong attention to detail, and apply analytical and problem-solving skills.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).Experience working independently, professionally, and with discretion.Assets :Superior written and verbal communication skills in English.Experience working with a Member of Parliament, political office, or in a government environment.Knowledge, Skills & Abilities :Excellent written and verbal communication skills.Strong interpersonal skills, empathy, and professionalism when handling sensitive matters.Ability to manage a high workload, prioritize effectively, and meet deadlines in a face-paced, changing environment.High attention to detail and accuracy in record-keeping.Strong research, problem-solving, and critical thinking abilities.Commitment to confidentiality, discretion, and non-partisan service.