C86 - Program Assistant - (Part Time)

Title: Program Assistant-(Part Time)Number of Positions: 2Competition Number: C86Location: Surrey TBDPosition Status: Part TimeShift Timings & Days: (Saturday - Sunday) 08:00 am - 04:00 pmReports to: Program ManagerCompensation: (Grid 21) $27.92 - $29.60Job Summary:The Program Assistant supports the daily operations of Bentley and supports clients by providing a variety of day-to-day physical, emotional, and social supports, life skills assistance, information, resources, and demonstrations, in accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.Responsibilites:Client ServicesProvides feedback and input regarding clients’ needs, performance, and progressIn accordance with established care plans, assists clients with the development of life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills by methods such as demonstrating and modeling appropriate actionsAdministers medication to clients and provides medication reminders, in accordance with established policyParticipates in and oversees various client-focused social and recreational activitiesIdentifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related informationAssists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toiletingAccompanies clients on outings such as appointments, shopping, and leisure activitiesCompletes and maintains related records and documentation such as statistics, progress reports, and daily logsReceives client feedback, and inquiries and complaints, and responds as requiredPerforms housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundryRequired to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns) Support a safe, well maintained and healthy building environmentComplete regular rounds of facility as scheduled throughout shiftsProvides direction to volunteers as requiredPerforms other related duties as assigned.Qualifications:Grade 12Certificate in Community Social Service.1 year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalentSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredFirst Aid 1 and Current CPR certificate is requiredSkills & Knowledge:Knowledge of Windows, Microsoft Word, Excel, and database management systemsKnowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring systemHigh level of integrity and dependability with a strong sense of urgency and results-orientationStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysisStrong interpersonal skills and ability to communicate effectively in writing and verballyDemonstrated commitment to the social sector with a passion for the organization’s mission is essentialCompetencies:Approach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others’ viewsPersonal LeadershipModels the organization’s core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successPeople LeadershipTakes responsibility for the success of the organizationInspires, motivates and influences others in the organizationActs as an ambassador of the organization, promoting the values and missionDemonstrates pride and enthusiasm to the team and promotes cooperation, fairness and equity People ManagementDisplays interest, concern and respect for their staff and their staff’s developmentEstablishes clear roles, responsibilities, priorities and performance targets for staffMotivates, develops and retains a talented, high-performing teamGives recognition and acknowledgement to staff for their achievementsTask LeadershipAble to translate the strategic goals and priorities of the organization into an achievable and measurable operational plan for their unit Makes clear, consistent, transparent and timely decisionsDisplays effectiveness, assertiveness and persistence in the pursuit of program goalsAble to identify gaps in knowledge or capacity and seek the appropriate support and/or resourcesTask ManagementStrives for high-quality performance and takes initiative to seek improvement in outputs and efficienciesDelegates appropriately to fully utilize their staff to accomplish program goalsCreates a sense of accountability for resultsOversees and manages the organization’s resources, including ensuring sound financial managementClosing Details:Closing DateInternal applications will be accepted until December 14th, 2025, 04:00 pm“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.