Team Manager Operations FCC

Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Please note this is a secondment opportunity ending on June 30, 2027. Who We AreFidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visit How You’ll Make an ImpactThe Team Manager, Operations, FCC manages a functional team of operations employees. This role manages the day-to-day operations of assigned teams ensuring processing volumes across all available queues and Service Level Opportunities (SLO) are met.This role will rotate through various departments within operations, building knowledge and experience in all operations management roles within FCC. This role will have the opportunity to work across various departments within the Operations division, though will focus on one department at a time. (Including New Accounts, Transfers, Registered Products, Mutual Funds etc.)Key AccountabilitiesOperations management:· Reviews the transactions of associates; ensures completion of daily volumes and identifies processing errors/trends; suggests plans to correct· Responsible for overseeing and assessing the daily workload of the respective operations team, to ensure accepted policies and procedures are adhered to, client needs are exceeded and that any risk to FCC or its client is mitigated· Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities· Responsible for analyzing the flow of work which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates· Navigate escalations and troubleshoot for case resolution Compliance and risk management: Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s)· Oversees the risk and exposure of the day-to-day work· Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work· Accountable for identifying issues and risks (financial and regulatory); resolves where possible or escalates appropriatelyPeople management:· Engage employees in establishing clear and measurable goals that achieve business results· Ensure all direct reports have a documented development plan and progress update according to their action plans· Provide regular coaching and feedback to help employees meet business objectives and enhance individual performance· Ensure their employees understand the values, policies and procedures of Fidelity and their business unit· Ensure team receives the training on the skills and knowledge to proficiently perform the role· Understand and demonstrate regulatory and risk supervisory obligations as appropriate to your role· Provides input into business planning and resource planning for their functional unit.· Provides subject matter expertise and plays a project lead role in corporate and divisional projects and initiatives, including client conversions· Participate on implementation of products, services and client business as it relates to their functional unit working relationships.· Collaborates with other Operations Team Managers and senior management across internal operations departments to resolve problems or enhance processes· Works with key business partners/and correspondents on projects and initiatives.· Partners with external business partners such as 3rd party vendors, custodians to communicate and resolve issues.· Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team· Looks for opportunities to partner and build networks across businessesThe Expertise You Bring· Strong customer service orientation· Organized self-starter, with a customer service focus and ability to manage a team and complex tasks· Strong written and verbal communication skills· Builds key partnership· Builds effective teams; proven leadership qualities· Effectively managing multiple priorities· Strong coach and direct manager to employees· Effective management skills including ability to motivate people· Proven experience in building and managing relationships with customers and team members· Contributes to divisional and departmental initiatives by participating in and contributing to the success of assigned projects· Ability to learn and teach on systems and products quickly and gain an understanding of FCC’s product offeringsWhat We’re Looking For· University degree (Bachelor’s Degree) or equivalent work experience· 3+ years in Financial Services· 3 - 4 years progressive experience in operations or customer service within the brokerage or financial services industryReconciliation experienceSystem experience such as Dataphile, CDS, DTC, Citibank, Cannex, ArrowGood excel skillsNice to Have· 1+ years of experience coaching, training, mentoring and leading people would be an asset· Completion of Canadian Securities Course (CSC) would be considered an asset· French is considered an assetSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements - 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Competitive Pay for Specialized TalentThis contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $43.00 to $62.00, based on experience and qualifications.We offer market-aligned rates that recognize the specialized skills and agility required for this role.We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.This posting is for an existing vacancy within our organization.