Assistant Manager, Retail operations

1 week ago

Burlington, Canada Belron Canada Full time

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.What You’ll DoLead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.Build and sustain a customer-first culture for both internal and external stakeholders.Champion local marketing and community initiatives that strengthen brand presence and engagement.Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.Foster a supportive, collaborative environment where people are motivated and empowered to succeed.Model our core values—collaboration, integrity, care, and accountability—in every interaction.Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.Oversee adherence to safety, operational, and customer experience standards.Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.Who You AreA customer-centric, people-first leader passionate about service excellence, coaching, and performance results.A values-driven professional who leads with care, collaboration, integrity, and accountability.Experienced in leading teams, managing performance, and overseeing daily operations (1+ years in a leadership role).Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments.Energized by high-interaction roles that build strong customer relationships every day.A strong communicator and motivator who inspires confidence and teamwork.Adaptable, solution-focused, and thrives when tackling new challenges.Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.Why Belron Canada will bring out your best:You will be able to see the results of your work and are given the opportunity to try new things.Forget unpredictable schedules and long hours. We have a life and know you have one too.Our comprehensive benefits and pension package starts on your first day of employment.We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

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