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guest service agent
2 weeks ago
Vintage Hotels is currently seeking Full Time Guest Service Agents to join our growing Front Office team at our Prince of Wales Hotel
This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment.
What you'll be doing:
Register guests and assign rooms. Accommodate special request whenever possible. Assist in pre-registration and blocking of reservations when necessary. Check out guests on a regular ongoing basis. Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms. Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently. Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.What you'll bring to the team:
1-2 years front desk experience or similar experience preferred Reliable transportation to Niagara on the Lake Excellent customer service skills Ability to work independently A willingness to learn Ability to work both 7:00am-3:00pm and 3:00pm-11:00pm shiftsWhat's in it for you?
Complimentary meals each shift Discounts on hotel stays, restaurant visits, spa services & treatments Profit sharing RRSP Matching and Benefits Career advancement opportunities Tenured team to support your learning and development Company Social Events & Recognition Programs