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Customer Success Representative

2 weeks ago

Richmond Hill, Ontario, Canada Ace Management Group Full time

Ace Management Group is Toronto's leading Promotional Advertising and Customer Acquisition company. Our team is committed to developing a unique and innovative approach in creating and executing promotional marketing campaigns for our client, a Canadian leader in the telecommunications industry. Our primary objective is to increase our client's visibility through brand promotion, while simultaneously expanding their customer base. If you're motivated and passionate about technology, we would love to hear from you As a Marketing and Sales Representative at Ace Management Group you will learn all of the industry's latest promotional sales and marketing techniques. You will receive hands on training from competent managers and staff to show you exactly how to deepen customer connections to our client's cutting edge products and services, while also providing them with the best-in-class service. Key Accountabilities Become familiar with our client's products and services to ensure you can offer customers the right packages  Understand how our client's technology can enhance and simplify customer's lives Proactively engage and establish strong relationships with customers, making them feel valued and at ease from the first point of contact  Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. Provide exceptional client experience, focusing on hospitality and elevation through selling skills Use effective selling techniques in a natural, warm, and elevated manner  Select the right products matched to client needs and benefits and effectively use cross and upselling techniques. Perks: Be part of a successful team with acknowledged accomplishments Uncapped commission structure with additional bonuses A culture that supports leadership growth through training and mentoring. Fun team building activities and weekly team nights Travel opportunities for networking, conferences, and leadership development. A lively and inclusive work environment with a team that feels like family Key Requirements Minimum of a high school diploma At least one year in Customer Service roles or hospitality positions such as sales, retail or restaurant Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues. Flexibility to work a retail schedule which will includes weekends Excellent commercial awareness and client attitude. High flexibility and ability to adapt to different clients and complex situations. Excellent communication skills. Ability to work in a fast-moving and dynamic environment. Powered by JazzHR