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D365 Marketing Automation Developer
2 weeks ago
- Reporting to the Director of Product Development, your role as D365 Marketing Automation
- Developer is key in meeting our goals to streamline and automate operational
- communications using Dynamics 365 Customer Insights & Journeys
- The ideal candidate will be responsible for automating key operational communications,
- such as appointment confirmations, reminders, and notifications, ensuring timely, accurate,
- and personalized interactions with our customers. This role is perfect for someone with a
- strong background in operational communication automation and a deep understanding of Microsoft Dynamics 365 and Power Platform.
- What you'll do:
- Develop, manage and optimize customer journeys within Dynamics 365 Customer Insights Journeys.
- Create personalized, result-driven communication workflows leveraging Dynamics 365 Customer Insights Journeys and Power Automate that align with business goals and customer needs.
- Identify opportunities for improving customer journeys and communication touchpoints for a seamless experience across all channels.
- Stay up-to-date on best practices, industry trends, and new features in Microsoft
- Dynamics and customer engagement technology.
- Collaborate with technical leads, solution architects, business analysts and participate in design, develop, test and deploy solutions based on Dynamics 365
- Customer Insights Journey module and Power Platform.
- Configure and customize Dynamics 365 Customer Insights Journeys to provide high quality scalable solutions that follow industry leading best practices and patterns.
- Document the design and the development of the deliverables.
- Support the application lifecycle management, deployments, and release planning.
- Actively participate and partner with the product and delivery leaders in all Agile
- ceremonies including sprint planning, daily standups, and retros.
- Mentor and assist engineers on the team to understand concepts and adhere to best
- practices and standards; regularly review developers' code for alignment.
- Troubleshoot complex issues, offer support to other team members and stakeholders.
- Qualifications
- What you bring:
- 5+ years of experience working with Dynamics 365 & Power Platform, particularly in Customer Insights - Journeys, with a strong focus on understanding the capabilities of the platform as well as customization techniques to extend the platform behaviour.
- Knowledge of customer lifecycle management, including experience mapping and creating complex customer journeys.
- Proficiency in C#, JS, Plugins, web resources, HTML, CSS, custom connectors and Web APIs.
- Solid experience on Dataverse features, Power Automates and Model driven apps.
- Experience working on the Agile teams and continuous delivery framework.
- Strong understanding of the Solution management, segmentation and deployment processes.
- Ability to commit to continuous learning to implement modern solutions to solve business challenges.
- Excellent analytical and problem-solving skills, with the ability to assess complex
- cross-functional requirements and recommend appropriate solutions.
- Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
- Great-to-haves:
- Experience with Dynamics 365 Customer Service and Field Service.
- Experience working with Azure services such as Azure Functions, Logic Apps, Service Bus, App services.
