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IT Analyst
2 weeks ago
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women &Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you Join us, and together, let's create a future of financial empowerment. goeasy is seeking an IT Analyst to work in our Mississauga Support Centre. You will report directly to the Manager, End User Operations working in a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office. What will you be doing? Respond to escalated Deskside Support (Level 1/2) problem tickets from Service Desk agents or other channels (emails, MS Teams chats, etc.). Diagnose, analyze, and resolve small to medium complexity issues for desktops, laptops, mobile devices, printers, and meeting room technology by referencing documentation or leveraging prior experience. Deliver proactive, customer-focused support by anticipating and resolving problems while optimizing the use of computing resources. Provide clear advice and guidance to end users on all technical inquiries. Install and support applications and software on desktops, laptops, tablets, and mobile devices both onsite and remotely. Configure, deploy, maintain, and support desktops, laptops, printers, mobile devices, tablets, and office meeting room equipment onsite and remotely. Create and maintain knowledge articles for new and existing known errors to educate team members. Escalate complex issues to senior team members when necessary. Provide remote or on-site implementation support for hardware and software installations. What experience do you have? Demonstrate expertise with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, ticket updates within a ticketing system (FreshWorks or similar), and Android and iOS devices. Apply knowledge of SCCM in daily tasks. Bring 1–2 years of technical support experience in a medium-sized (100–500+ staff) or large (500–2,000+ staff) professional organization. Leverage knowledge of Mac OS as an asset. Hold post-secondary or industry-recognized technical training, or an equivalent combination of education and experience. Given the needs of the role, you must be able to work five days onsite per week, from our Mississauga office. Internal Applicants: please apply through the link and provide written endorsement from your current manager.
