Product Lead

The Product Lead - UX & Experience owns the end-to-end user experience of RhythmQ products. This role is responsible for defining “what”we build and “why”, with a strong emphasis on usability, interaction design, and customer value. The Product Lead - UX & Experience will work within the Product team and will partner closely with Engineering and Customer Success to deeply understand user needs, translate insights into intuitive experiences, and ensure features are delivered with clarity, consistency, and measurable impact.  QUALIFICATIONS Strong ability to create wireframes or mockups using tools like Figma, Balsamiq, or similarStrong ability to translate business and user needs into clear requirements1–2+ years of experience in Product Management (preferably SaaS)Experience working cross-functionally with engineering and customer-facing teamsExcellent communication and stakeholder management skillsData-informed decision-making mindsetStrong organizational and critical thinking skills.Required soft skills: confident, outgoing, adaptive and willing to speak their mind when they've got an opinion to share. WHAT YOU'LL BE DOING: 60% – UX-Driven Requirements, Delivery & Launch Define user-centered product requirements, user stories, and acceptance criteria that clearly articulate user needs, behaviors, and experience outcomesCreate and deliver UX/UI/mock-ups to shape flows, design, interactions, information architecture, and usability decisionsEnsure UX considerations (accessibility, consistency, ease of use) are embedded from discovery through deliveryValidate designs and solutions through user research, usability testing, and stakeholder reviewsContribute to and help evolve UX/UI design principles, patterns, and guidelinesEnsure features are launch-ready from a usability, experience, and value-delivery perspectiveLead internal and external launches with clear articulation of user value and experience improvementsSupport product storytelling through demos, website content, release notes, and customer-facing materialsDevelop and maintain product communication and messaging, including feature lists, demo setups, website content, and supporting materialsEnable Sales, Marketing, and Customer Success teams to confidently communicate experience-led valueWrite clear product requirements and user stories that define the why, what, and UX of solutions 20% - Product Vision, Strategy & Discovery Analyse competitors, market trends, and customer feedback to identify opportunities and pain pointsWork closely with internal and external stakeholders to gather insights and shape product direction by assisting with translation of insights into clear business cases that support product roadmap decisionsContribute to product vision and roadmap, including pipeline priorities and timelines, and ensure adherence to them 10% – Customer Feedback & Continuous Improvement Establish and maintain customer feedback loops in close collaboration with the Customer Success teamSynthesize feedback into actionable insights for product improvements and future roadmap planningContinuously assess launched features to ensure they deliver expected value and outcomes 10% - Learn and Grow Leave things better than you found them. Schedule time in your calendar to challenge current processes and build new ones that bring valueRegularly meet with other members of the RQ team to keep abreast of current customers and their requests, and new product pipelineProvide expert customer insight to the Sales, Onboarding and Success Teams on what innovations and improvements should be top priority to enhance the user experience, product capabilities and featuresDevelop yourself. Grab a book, listen to a podcast, take a course – choose what area of your career you'd like to build and commit to it Job Type: Full-time Benefits: Extended health careOn-site parking Schedule: Monday to Friday