Customer Service Manager
3 days ago
Description de l'entrepriseAmerican Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products. We take pride in doing good things for the environment to help create a greener, more sustainable future for all. It’s simple; we do it right. We AIM for excellence. Description du posteAmerican Iron & Metal (AIM) is looking to add a Customer Service Manager to join our growing logistics team. As an AIM CSM, you will lead the customer service team to deliver exceptional customer experiences. This role is responsible for overseeing daily operations, improving service processes, resolving escalated issues, and ensuring customer satisfaction aligns with company standards and goals. The scope of work consists of 1500 customers, 24 operations and over 100 drivers.What you’re responsible for:Lead, coach, and develop customer service representativesMonitor team performance and provide regular feedback and trainingHandle escalated customer complaints and complex service issuesDevelop and implement customer service policies and proceduresTrack and analyze customer service metrics (CSAT, response time, resolution rate, etc.)Collaborate with other departments to improve customer experienceEnsure consistent, high-quality service across all customer touchpointsPrepare reports on team performance and customer trendsManage scheduling, staffing levels, and workflow optimizationQualificationsTo join our team: You have a bachelor’s degree in Business, Communications, or a related field (or equivalent experience)You have proven experience in customer service, with leadership or supervisory experience preferredYou have strong communication, problem-solving, and conflict-resolution skillsYou have the ability to lead and motivate a team in a fast-paced environmentYou are proficient with CRM systems and customer service softwareYou have strong organizational and time-management skillsYou have leadership and people management skills, with emotional intelligence and patience.You have a customer-focused mindset.You have the ability to make data-driven decisions and improve processes.You have excellent verbal and written communication skills.Informations complémentairesWhat we offer A competitive wage, vacation, benefits and a RRSP matching program Annual AIM tuition scholarship program up to $8,500 per eligible dependents The tools and support needed to be successful in your career and professional development A dynamic & rewarding work environment that is also a lot of fun This role offers a competitive compensation package with an annual salary range of $90K-$120K.
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Customer Service/sales Representative
5 days ago
Hamilton, Canada Home Service Solutions Full time**Company Overview**: At Home Service Solutions, we're proud to be Southwestern Ontario’s fastest-growing home exterior company, specializing in eavestroughs, gutter guards, windows, doors, and attic insulation. As we continue to grow, we're looking for motivated, outgoing individuals to join our customer engagement team. This is a great opportunity to...
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Customer Service/sales Representative
2 weeks ago
Hamilton, Canada Home Service Solutions Full time**Company Overview**: At Home Service Solutions, we're proud to be Southwestern Ontario’s fastest-growing home exterior company, specializing in eavestroughs, gutter guards, windows, doors, and attic insulation. As we continue to grow, we're looking for motivated, outgoing individuals to join our customer engagement team. This is a great opportunity to...
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CSR - Customer Service Representative
3 days ago
Hamilton, Ontario, Canada Travale Tire & Service Inc. Full timeTravale Tire & Service Inc.'s is growing and we are looking for an individual to add to our customer service department.The successful candidate will work closely with the Management team and customer service department dealing with initial customer inquiries, taking service requests, scheduling service on and off site, assisting with quotations as well as a...
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Customer Service/sales Representative
2 weeks ago
Hamilton, Canada Home Service Solutions Full time**Job description**: Looking for a full-time job that actually pays off? Home Service Solutions is Southwestern Ontario’s fastest-growing eavestrough and gutter guard company, and we’re hiring motivated individuals who are ready to build valuable career experience while making real money. This isn’t your typical 9-to-5. If you're enthusiastic, love...
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Customer Service Manager
3 days ago
Hamilton, Canada American Iron and Metal Full timeDescription du posteAmerican Iron & Metal (AIM) is looking to add a Customer Service Manager to join our growing logistics team. As an AIM CSM, you will lead the customer service team to deliver exceptional customer experiences. This role is responsible for overseeing daily operations, improving service processes, resolving escalated issues, and ensuring...
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Customer Service Manager
3 days ago
Hamilton, Ontario, Canada American Iron & Metal (AIM) Full timeDescription De L'entrepriseAmerican Iron & Metal (AIM)is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.Become part...
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Customer Service Manager
1 day ago
Hamilton, Ontario, Canada American Iron and Metal Full timeDescription de l'entreprise American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become...
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Customer Service Manager
2 weeks ago
Hamilton, Canada Allredi Full timeAllredi Blast and Abrasives is Canada’s leading distributor and integrated manufacturer of sandblast equipment and construction/foundry sands serving the building products industry. The company has grown to operates 6 locations across Canada and over 20 in North America cementing itself as the leader in the industry. The CS Manager’s primary...
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Csr - Customer Service Representative
2 weeks ago
Hamilton, Canada Travale Tire & Service Inc. Full timeTravale Tire & Service Inc.’s is growing and we are looking for an individual to add to our customer service department. **Salary**: $18.00-$20.00 per hour **Benefits**: - Casual dress - Dental care - Extended health care - RRSP match - Vision care Schedule: - 8 hour shift Ability to commute/relocate: - Hamilton, ON: reliably commute or plan to...
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Customer Service Manager
1 day ago
Hamilton, Ontario, Canada American Iron and Metal Full time US$90 - US$120Description de l'entrepriseAmerican Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our...
