Leasing Associate

At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available. We currently have an opening for full-time Leasing Associate - Kingston.Position Overview:Reporting to the Leasing Manager, the Leasing Associate works at the buildings within the Kingston portfolio. The individual is responsible to respond to leasing inquiries from a diverse demographic and match prospective resident needs to available vacancy, by conducting showings and aiding them in coming to a decision on renting with Osgoode Properties.Requirements for success:High school equivalent 2 to 3 years of experience in property management, sales, or customer service Ability to put all prospective residents at ease when showing units, answer all questions effectively and provide all required information Ability to overcome obstacles as presented by prospective residents Keeps current knowledge on practices in the market and other buildings in the area Strong communication and written skills in English (French is an asset)General knowledge of computer software systems, including Yardi and Microsoft Office Suite (Outlook, Word)Ability to work independently and in a team environmentGood conflict-resolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational, and socio-economic backgroundsDisplays a positive work attitude and is enthusiasticGood organizational skillsDesirable skills: Completion of some post-secondary courses in business administration or office systems and procedures Your new role and responsibilities:As a proactive individual, responds to all in-person requests for rental information, provides exceptional service and operational support for the residential buildings; specifically:Complete confirmation calls and issue notices to of entry to existing residentsInspect all vacant suites and prepare model suites to ensure show-ready conditionConduct suite viewings with prospective residentsCreate Yardi guest cardsConduct follow-up calls to prospective residents after viewingsSecure high volume of new residents using proper closing techniques or skillsReview and complete applications with prospective residentsAssist Building Manager in completing the application review processManage appointments and Yardi waitlistUnderstand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicablePrepare lease documentation for approval by the Building ManagerSecure resident’s rental insuranceConfirm resident has transferred utility accounts, where applicablePrepare resident move-in packagesComplete Rent Café onboardingComplete competitive landscape analysis with monthly market survey reports and competitive shops semi-annually, or as neededAssist with Resident EventsEngage residents in online review solicitationAssist in creating marketing content including but not limited to videos of suites and property Complete customer service calls including scheduled check-in during the first year of residency and annual customer care callsRespond timely to all telephone and email enquiriesHandle all inquiries, feedback, complaints or concerns professionally and courteously Working Conditions:Evening and weekend work requiredVehicle is an assetThis is a permanent full-time position with a competitive salary. This posting is for a vacancy.We would like to thank all applicants, however only those under consideration will be contacted.