Casualty / Bodily Injury Claims Specialist

Description In this role, you will handle a portfolio of complex, high‑severity and litigated Bodily Injury and Liability claims, applying advanced technical analysis and sound judgment to achieve fair and sustainable outcomes. You will ensure adherence to legal, governance, and corporate standards while proactively mitigating risk and protecting shareholder value. You will act as a technical resource for colleagues, providing coaching, guidance, and mentorship to support capability development across the Casualty Claims team. You will also collaborate extensively with Legal Services, Actuarial, Underwriting, and Governance partners to align claim strategy, maintain consistency, and ensure operational excellence. In addition, you will support FRC and CAT operations when needed, contributing to continuity, technical rigor, and strong customer experience during surge conditions. Key Responsibilities Manage a portfolio of complex, severe, and litigated Bodily Injury/Liability claims in alignment with TDI legal and governance frameworks. Conduct advanced liability evaluations, risk assessments, reserve analyses, and resolution strategies. Exercise settlement authority responsibly to achieve fair outcomes and protect shareholder value. Provide coaching, direction, and technical support to L2/L3 Analysts. Serve as a subject matter expert in BI reserving, litigation strategy, jurisprudence interpretation, and technical consistency. Prepare for and participate in NTAC (National Technical Authority Committee) meetings, including trial plans, budgets, and technical assessments. Prepare for and participate in Large Loss Authority reviews, including MCU worksheets and strategic file presentations. Ensure all recommendations and documentation meet governance and audit expectations. Monitor changes in legislation, case law, and market practices affecting BI/Liability claims. Provide insights and recommendations to leadership on emerging risks and potential procedural or policy improvements. Partner with Legal Services, Actuarial, Underwriting, Governance & Control, and external defence counsel to align strategies and drive quality outcomes. Support FRC and CAT queues during surge events, ensuring continuity of service and technical excellence. Champion best practices that strengthen operational efficiency, customer experience, and claim quality. Foster a positive, inclusive, and high‑performance culture aligned with TD values. Job Requirements: University degree in Law, Business, Criminology, Insurance, or related field. CIP/FCIP designation (or active progression) strongly preferred. 3–5 years of progressive experience in Casualty/Bodily Injury claims, including litigated or high‑severity files. Proven expertise in BI reserving, risk assessment, and litigation management. Strong understanding of tort law, liability principles, and litigation processes. Exceptional analytical, critical thinking, and negotiation skills. Excellent communication and relationship‑building abilities. Demonstrated judgment and commitment to governance and ethical decision‑making. Ability to manage competing priorities in a fast‑paced environment. Who We Are:As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from youLanguage Requirement (Quebec only):Sans Objet