Team Lead, Control Centre

1 day ago

Lachine, Canada Aecon Full time

What is the Opportunity?Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider. Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments ATSI is well-suited to assist clients with their telecom installation needs.  Reporting directly to the Manager, Control Centre, the Team Lead, Control Centre, will be responsible for supporting the control center team in all functions. What You'll Do Here: Fluent in both French and English (Verbal and Written). Learns, interprets and applies organizational policies, rules and regulations. Maintain and organize document files. Monitor and manage all control center activities to ensure requirements are met. Assists in creation and implementation of best practices and procedures. Ensuring Resource Associates are adequately trained and are performing the role up to standards. Assists Resource Associate staff when required on an as needed basis. Provide updates to the Manager, Control Centre, on any challenges that arise. Acting as a point of contact for Resource Associates with questions/concerns that come up. Act as the liaison between employees and contractors. Participating in long-term planning of overall goals/strategies. Keeping up to date on both client and Aecon procedures. Leading the implementation of new procedures including, but not limited to, documenting, recording and training. Provide meaningful mentorship and guidance to the team. Train new hires on daily tasks as well as Aecon policies and procedures. Delegate work to Resource Associates as appropriate. Helping to define models, processes & success metrics for delivery of capabilities and alignment to meet customer requirements. Performs other duties and responsibilities as assigned by his/her supervisor/manager. What You Bring to the Team: Ability to make day-to-day business decisions, including anticipating & addressing roadblocks.  Ability to problem solve and work independently. Strong people leadership skills. Strong organizational and multi-tasking skills. Strong computer skills, experience with Microsoft Office. Knowledge of VMWare and Telus procedures is a strong asset. Strong telephone etiquette and prior dispatch management experience is preferred. Ability to excel in dynamic and ambiguous environments.  Ability to work well under pressure with a focus on deadlines, initiative and requiring minimal supervision.

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