ServiceNow CSM
7 hours ago
Duration: 6+ months with possibility of extension Job Description: Summary: The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and imaplement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals. Required Skills & Experience: 5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture. Develop and customize CSM components such as: Case Management Account & Contact Management Entitlements, SLAs, and Contract Management Customer Portal / Service Portal widgets Playbooks for CSM, Agent Workspace, and Guided Decisions Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications. Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs). Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.). Proficiency in integrations (REST/SOAP APIs, webhooks, etc.). Hands-on experience with Agile methodologies and tools (ServiceNow Agile 2.0) Certifications: ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Application Developer – Required ServiceNow Certified Implementation Specialist (CSM) – Required Roles & Responsibilities: Provide technical leadership for ServiceNow CSM initiatives. Develop, configure, and implement CSM solutions to meet business requirements. Collaborate with business stakeholders, architects, and technical teams to ensure high-quality delivery. Customize CSM components, workflows, and integrations for optimal performance. Ensure adherence to ServiceNow best practices and governance standards. Mentor and guide junior developers or team members. Participate in Agile ceremonies and manage delivery within sprint cycles. Top 3 Tech Skills: ServiceNow CSM, ServiceNow Integrations, JavaScript / GlideScript Top 3 Soft Skills: Technical leadership, collaboration with stakeholders, problem-solving mindset Skills: ServiceNow CSM, ITSM, FSM, HRSD, JavaScript, REST/SOAP, Agile, Workflow Configuration Education: Bachelor’s or Equivalent experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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ServiceNow CSM
4 weeks ago
Calgary, Canada Sapsol Technologies Inc Full timeThe ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high‑quality delivery in...
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ServiceNow CSM
7 hours ago
Calgary, Canada Sapsol Technologies Inc Full timeThe ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in...
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ServiceNow CSM
3 weeks ago
Calgary, Canada Sapsol Technologies Full timeDescription The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development and cooperation with business stakeholders, architects and other technical teams to ensure high‑quality...
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ServiceNow CSM
3 weeks ago
Calgary, Canada Sapsol Technologies Full timeDescription The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development and cooperation with business stakeholders, architects and other technical teams to ensure high‑quality...
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ServiceNow CSM
7 hours ago
Calgary, Canada US Tech Solutions Full timeDuration: + months with possibility of extension Job Description: Summary: The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and imaplement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders,...
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Senior ServiceNow CSM Tech Lead
4 weeks ago
Calgary, Canada Sapsol Technologies Inc Full timeA leading technology firm in Calgary, Alberta seeks a ServiceNow CSM Technical Lead / Developer to design and implement solutions tailored to business needs. The role requires over 5 years of ServiceNow experience, including at least 2 years in a Technical Lead position. Key skills include strong knowledge of the ServiceNow platform, hands-on development,...
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ServiceNow CSM Tech Lead
3 weeks ago
Calgary, Canada Sapsol Technologies Full timeA technology solutions provider in Calgary is seeking a ServiceNow CSM Technical Lead/Developer to design and implement solutions that meet business needs. This role requires at least 5 years of ServiceNow experience and technical leadership capabilities. Candidates should possess strong scripting knowledge and familiarity with Agile methodologies....
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ServiceNow CSM Tech Lead
3 weeks ago
Calgary, Canada Sapsol Technologies Full timeA technology solutions provider in Calgary is seeking a ServiceNow CSM Technical Lead/Developer to design and implement solutions that meet business needs. This role requires at least 5 years of ServiceNow experience and technical leadership capabilities. Candidates should possess strong scripting knowledge and familiarity with Agile methodologies....
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Customer Success Manager
7 days ago
Calgary, Canada ServiceNow Full time**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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ServiceNow Developer
7 hours ago
Calgary, Canada Long View Systems Full timeLong View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create...
