Operations Associate

4 days ago

Toronto, Canada CB2 Full time

As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role. A day in the life as an Operations Associate...Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchasePerform duties associated with receiving and processing incoming shipments. Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely mannerAssist in preparing the stockroom for inventory and perform assigned inventory dutiesPerform prompt and accurate stock checks, while maintaining an organized and efficient stockroomGreet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriateMaintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy GuideOrganize and maintain the stockroom with the Operations TeamWork closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical spaceAssist the Visual Merchant to support seasonal floor changes, as neededInform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandiseWhat you'll bring to the table...Excellent interpersonal skills and ability to build rapport with customers and other associatesGeneral office equipment, including computer and printer, Zebra handheld devices, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece or Theatro communication systemGood reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skillsAbility to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learningEngage in, maintain and support store safety standards and trainingDemonstrate creative problem solving to maintain a solutions-oriented and teamwork focusWe'd love to hear from you if you have…Customer service experience preferredRetail experience preferred

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