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Espresso Service Dispatch and Warehouse Coordinator

3 weeks ago

Calgary, Alberta, Canada Specialty Beverage Solutions Full time
Job Description Job Description

Are you passionate about espresso and coffee machines???

The traits of a great Service Dispatcher.

Calm Under Pressure: Dispatchers often deal with stressful situations, such as last-minute schedule changes or customer complaints. Staying calm and composed under pressure ensures smooth decision-making.

Time Management: Dispatchers must prioritize tasks effectively to meet deadlines and manage workloads without delays, ensuring services are delivered on time.

Team Collaboration: Effective dispatching involves close collaboration with field staff, supervisors, and other departments. Being a team player ensures smoother coordination and problem resolution.

In summary, a great dispatcher combines effective communication, problem-solving, organization, and customer service with the ability to manage a fast-paced and sometimes stressful environment

Job Title: Service and Warehouse Coordinator

Job Summary:

The Service and Warehouse Coordinator plays a crucial role in ensuring the smooth operation of our service and warehouse functions. This dynamic position involves handling service-related calls from clients and staff, coordinating local and national service technicians, and maintaining the SBS warehouse to high standards of cleanliness, efficiency, and readiness. The role demands a high level of detail orientation, time management, and proactive planning to support various internal and external initiatives effectively.

Position Responsibilities:

Warehouse Maintenance and Cleanliness:

  • Maintain a clean, organized, and safe working environment in the warehouse.
  • Coordinate regular cleaning schedules for the service shop and warehouse to ensure compliance with health and safety standards.

Service Coordination:

  • Receiving incoming service-related calls and coordinating appropriate responses.
  • Schedule and dispatch local and national service technicians to optimize efficiency and meet client needs promptly.
  • Coordinate with various departments, including Quoting, Order Entry, and Purchasing, to ensure seamless service delivery.

Internal Support:

  • Oversee the testing of machines prior to shipping and installation to ensure quality and functionality.
  • Collaborate with the sales team and clients to manage timing and site readiness for installations.
  • Assist with the picking, packaging, and shipping of orders to meet delivery schedules.
  • Organize carrier logistics to facilitate smooth transportation of goods.

Sales Department Support:

  • Plan and execute tasks according to sales initiatives as directed by the Operational Supervisor.
  • Assist the sales team with coordination and logistical support for various sales activities.

Company-Wide Support:

  • Coordinate van service and building maintenance to ensure operational efficiency.
  • Support marketing events by coordinating warehouse and service staff appropriately.
  • Follow up on customer issues to provide timely solutions and recommendations for equipment repair.
  • Report any mishaps, accidents, personal injuries, or sickness immediately to maintain a safe working environment.
  • Be available for potential weekend and evening on-call duties to address urgent service needs.

Additional Responsibilities:

  • Demonstrate flexibility and willingness to work overtime as needed to meet the demands of the role.
  • Proactively seek solutions to enhance service delivery and warehouse operations.

Qualifications:

  • Proven experience in a service coordination or warehouse management role.
  • Strong organizational skills with an attention to detail.
  • Excellent time management and multitasking abilities.
  • Ability to work collaboratively with different departments and external vendors.
  • Strong communication skills, both written and verbal.
  • Ability to handle high-pressure situations with professionalism and efficiency.

Key Attributes:

  • Proactive and forward-thinking approach to problem-solving.
  • Strong commitment to maintaining a clean and efficient working environment.
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  • Customer-focused mindset with a dedication to delivering high-quality service.

Working Conditions:

  • Primarily based in the warehouse with occasional fieldwork required.
  • May require lifting and moving heavy objects.
  • Potential for extended hours during peak times or emergencies.

This role is essential to our operational success and offers the opportunity to make a significant impact on our service and warehouse efficiency. If you are detail-oriented, highly organized, and thrive in a dynamic environment, we encourage you to apply.

Company Description We are the specialists in selling and servicing commercial coffee, beverage and food service equipment in Canada, nationwide.

Our History
SBS was founded back in 2006 with the ambition to be one of the top three largest specialty equipment distributors in Canada. Daren Schwengler, the Founder and President of SBS started working in the industry back in 1998 as a Service Manager and his passion for providing customized solutions for business was what drove him to build SBS from the ground up. We are proud of our roots, having started as a small business in Calgary to now having a national sales and service network across Canada.

Our Goal
To make the process of buying quality specialty beverage, blending and food service equipment affordable, reliable, and supportive from start to finish. From our first machine sale in August of 2006 in Calgary to supplying equipment solutions, service and support, our number one priority has always been to support our clients.

Our Values
We are a success-driven team that values being progressive, collaborative and honest. We believe customized solutions require exploring the unexplored and challenging the unexpected. Victories for our clients are victories for our team.

Our Services
SBS serves our valued restaurant equipment dealers, coffee roasters, consultants, chains and their clients. Our call center helps clients with troubleshooting, basic adjustments and calibration support to help save on service costs. With our national network of service companies, we can dispatch service almost anyplace in Canada and ensure the work performed is timely and correct.Company Description We are the specialists in selling and servicing commercial coffee, beverage and food service equipment in Canada, nationwide.\r
\r
Our History\r
SBS was founded back in 2006 with the ambition to be one of the top three largest specialty equipment distributors in Canada. Daren Schwengler, the Founder and President of SBS started working in the industry back in 1998 as a Service Manager and his passion for providing customized solutions for business was what drove him to build SBS from the ground up. We are proud of our roots, having started as a small business in Calgary to now having a national sales and service network across Canada.\r
\r
Our Goal\r
To make the process of buying quality specialty beverage, blending and food service equipment affordable, reliable, and supportive from start to finish. From our first machine sale in August of 2006 in Calgary to supplying equipment solutions, service and support, our number one priority has always been to support our clients.\r
\r
Our Values\r
We are a success-driven team that values being progressive, collaborative and honest. We believe customized solutions require exploring the unexplored and challenging the unexpected. Victories for our clients are victories for our team.\r
\r
Our Services\r
SBS serves our valued restaurant equipment dealers, coffee roasters, consultants, chains and their clients. Our call center helps clients with troubleshooting, basic adjustments and calibration support to help save on service costs. With our national network of service companies, we can dispatch service almost anyplace in Canada and ensure the work performed is timely and correct.