Territory Product Support Manager
1 week ago
Brandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup.
Acting as a key liaison between dealers, customers, and internal teams, this role gathers field insights, reports technical issues, and drives continuous product and service improvements to enhance customer satisfaction.
Promote Parts booking programs and work with dealers to grow parts sales
Maintain strong relationships with the Service and Parts personnel at the dealership
Work with dealers to resolve service issues that may arise for Brandt products
Assist in administering Company Product Warranty/Product Improvement Program (PIP)
Responsible to gather and document failure data on recurring failures where there is not a known resolution (i.e. equipment size, configuration, type and mode of failure)
Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time
Make recommendations and work with Platform Team Leads and Quality/Operations to find a sufficient resolution
Continue to investigate field issues until resolution is found
Monitor customer and dealer satisfaction upon resolution
In major failures, lead and coordinate the repair efforts with the Dealer, Territory Manager, and any necessary internal departments using all necessary resources available
Contribute to and implement the Customer Support Strategy in coordination with the Territory Manager for each dealer
Assist the service team in the development of informative training materials
Provide dealer service and warranty training
Travel requirement up to 70% on an as needed basis
Travelling with a dealer representative will be involved to be successful in this role to effectively:
Confirm alignment, configuration and proper set up
Take measurements, gather environmental data, and observe operating methods
Instruct dealer tech on minor adjustments or installations as required based off engineering approved modifications
Excellent planning, organizational, and time management skills
Possess a high level of customer focus
A successful candidate is a Mechanical Technologist or has similar education/experience
A farming background and/or experience with agriculture equipment is a great asset
To apply for this position please visit and enter the tracking code 10814-046 into the search field.
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Territory Product Support Manager
1 week ago
Régina, SK, Canada Brandt Group of Companies Full timeBrandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with...
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Régina, SK, Canada Brandt Group of Companies Full timeBrandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with...
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Territory Product Support Manager
1 week ago
Régina, SK, Canada Brandt Group of Companies Full timeBrandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with...
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1 week ago
Régina, SK, Canada Brandt Group of Companies Full timeBrandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with...
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1 week ago
Régina, SK, Canada Brandt Group of Companies Full timeBrandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with...
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Régina, SK, Canada Brandt Group of Companies Full timeBrandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba. This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with...
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