Client Success Manager

4 hours ago

Ottawa ON, Canada Drake International Full time

Drake International is seeking a bilingual Client Success Manager – Project Delivery to join one of our mission-driven client organizations on a full-time, permanent basis. This role is ideal for a highly organized, client-focused professional who thrives on owning delivery, coordinating stakeholders, and ensuring clients achieve meaningful outcomes.
You will serve as the primary point of accountability for client-facing initiatives, overseeing planning, execution, optimization, and reporting. This role is open to professionals from a wide range of backgrounds, including client success, account management, project management, customer experience, consulting, events, or operations. Employment Type: Full-time, permanent
Work Model: Hybrid – remote work with in-person meetings and events in the Ottawa area
Purpose-Driven Work: Contribute to initiatives that create meaningful impact while building transferable client leadership and delivery skills

Client Success & Delivery Ownership
Ensure a high-quality, end-to-end client experience
Project & Program Delivery
Lead the planning, execution, and coordination of client initiatives from intake through completion
Translate client goals into clear project plans, timelines, and deliverables
Manage multiple concurrent initiatives while maintaining attention to detail and delivery standards
Represent the organization in client meetings, presentations, and events (virtual and in person)
Deliver presentations and updates in both English and French
Track progress and performance against objectives
Identify opportunities to improve delivery processes, engagement, and outcomes
Growth & Continuous Improvement
Support the development of new client relationships through excellent delivery and referrals
Contribute to process improvements, documentation, and best practices across the client success function

Bilingual fluency in French and English (required)
~4+ years of experience in client success, project management, account management, customer experience, or a related client-facing role
~ Strong ability to manage competing priorities and multiple stakeholders
~ Demonstrated ownership mindset with a strong focus on delivery and client outcomes
~ Proficiency with Microsoft Office and CRM or project management tools
~ Client-management obsessed with service quality and follow-through
Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any stage of their careers across Canada and internationally. As a trusted recruitment and HR partner, Drake works directly with employers to provide access to career opportunities at no cost to candidates, using a human-centered and transparent recruitment approach.

Drake International is an equal opportunity employer and is committed to fostering an inclusive, accessible, and diverse workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. Artificial Intelligence (AI) Disclosure
Drake International may use artificial intelligence–enabled tools to support certain aspects of the recruitment process. These tools are used to assist recruiters and do not replace human decision-making. All hiring decisions are made by qualified recruitment professionals to ensure fairness, transparency, and consistency.

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