Housing Business Operations Lead

5 days ago

Vancouver BC, Canada Stoko Full time

That’s why we’ve created the world’s first and only Supportive Apparel that’s proven to help people get active again and stay active for as long as possible. The Operations Manager will oversee Stoko’s daily inventory operations from demand forecasting and procurement to logistics, warehousing, and fulfillment. You’ll collaborate closely with Product, Marketing, and Finance teams to plan inventory, overseas freight and logistics, manage 3PLs, and optimize Stoko’s day-to-day operations for efficiency and capability to keep up with rapid scale.

Inventory Planning
Partner with Product, Marketing, and Finance to create and execute against demand and supply forecasts to meet business objectives and growth targets.
Use historical data and sales forecasts to maintain optimal stock levels, minimize stockouts, and manage aging inventory.
Leverage inventory management systems to monitor and maintain accurate inventory records across the business, ensuring real-time stock levels are updated.
Provide regular reports on inventory status, areas for improvement, and risk mitigation strategies.

Freight & Inbound Logistics
Manage freight and collaborate with forwarders to achieve business objectives while maintaining optimal stock levels and minimizing costs.
Ensure compliance with international trade regulations, customs requirements, and documentation standards.
Monitor KPIs, including transit time, delivery accuracy, and costs, to identify and execute continuous improvement initiatives.

3PL Management
Set up, manage, and optimize 3PL partnerships to deliver efficient fulfilment and reverse logistics.
Serve as the primary point of contact for our 3PL providers, monitoring KPIs (pick accuracy, ship times), auditing monthly invoices, and resolving operational bottlenecks.
Oversee and enhance reverse logistics processes to maximize recovery value while ensuring a seamless customer experience.

Bachelor’s degree in Supply Chain Management, Business Administration, Operations, or related field.
~3+ years of experience in operations, logistics, 3PL management, or supply chain, preferably within a DTC or consumer products brand.
~ Proven experience managing operations, logistics, 3PLs, and supply chain across North America Bonus points for experience in international markets.
~ We are a team that loves to laugh together, learn from each other, and take care of one another. As a full-time employee at Stoko, you will be eligible to receive a health spending account to cover healthcare costs such as dental, vision care, RMT and more. Additionally, Stoko offers flexible schedules, unlimited coffee, team bonding, and an environment that fosters creativity, growth, and real responsibility.

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