Customer Experience Associate

4 days ago


London, Canada TD Bank Full time $23 - $28

Job Description:

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide excellent customer experience? If so, apply for the position of Customer Experience Associate. We are looking for someone who can understand customer needs and provide suitable banking solutions for a positive experience.

In this role, you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, access to an online learning platform, and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview and communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you need accommodations to help remove barriers so that you can participate throughout the interview process.



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