Team Lead

2 days ago

Mississauga, Canada Trillium Health Partners Full time
Job Description

Position: Team Lead – Deskside Support

Dept.: Information Services

Posting ID: 1111

Role/Level: PG11 ($46.39hr- $57.98hr)

Status: Permanent Full Time

Site: Cross sites

Shift: Monday-Friday ( 9am -5pm)

Posted: January 2,2025

Internal Deadline: January 9,2025

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

This position reports to the Manager, IT Customer Service Management

Job Duties And Responsibilities

  • Leading the Deskside Support team by providing the coaching and direction necessary to ensure support incidents, requests and tasks are completed in accordance with THP’s Service Level Agreements (SLA)
  • Oversee the day-to-day operations and assigned projects of the Deskside Support team
  • Leading projects for the IT Customer Service Management team as required
  • Responsible for providing mentorship and motivation, development and support for the Deskside Support team
  • Create and manage schedules for the team, ensuring adequate coverage 24x7 as well as participation in the on-call rotations as required
  • Escalation point for all Deskside Support issues, incidents and requests
  • Collaborate with other teams, including the Service Desk and Operations, to ensure effective end-to-end reporting, support, and maintenance processes are in place across IT Operations
  • Participating in the hiring of new team members for the Deskside Services team.
  • Effectively communicate departmental goals and expectations to team members
  • Work with IT teams to ensure proper project transitioning to support, this will include training, and support documentation.
  • Defining support documentation requirements and ensure documentation has been created/updated
  • Create, track and trend departmental KPI’s and recommend improvement measures
  • Travel between THP sites will be required
  • Ensures continual process improvement
  • Other duties as assigned

Job Qualifications

Knowledge

  • University Degree or College Diploma in a computer related field or equivalent work experience is required
  • Expert knowledge/experience with end-user-computing hardware and software support
  • Excellent understating of concepts related to Information Systems and technology solutions
  • Expert knowledge/experience in mobile device hardware and software such as iOS, and Android.
  • Experience with image management in a large multi-site environment and advanced enterprise-wide software deployments using SCCM
  • Comp TIA A +, CCNA, MCSE, ITIL Foundations ver 4 certification preferred

Experience

  • 3+ years’ experience leading large technical teams across multiple sites
  • 5+ years’ customer support experience required
  • 5+ years’ experience as Deskside Support/Level 2 role
  • 5+ years’ experience required with ITSM tools such as ServiceNow
  • 2+ years project management experience
  • Experience with MDM platforms such as Microsoft InTune
  • Experience supporting Microsoft 365 applications
  • Experience with enterprise directory platforms such as Active Directory and Azure Active Directory
  • Experience in implementing best practices, governance, and process improvement
  • Healthcare experience preferred

Skills And Abilities

  • A proven leader with the ability to set direction, align, motivate, and inspires others
  • A multitasker with the ability to prioritize and adapt to changing environments and processes
  • Exceptional organizational and time management skills
  • Strong verbal and written communicator with a focus on providing excellent customer service.
  • Able to easily adopt new ideas and concepts while presenting them in a business and user-friendly manner
  • Great problem solving skills and the ability to logically analyze technical processes
  • Works well under pressure and time constraints and can prioritize competing priorities appropriately
  • Strong presentation and meeting facilitation skills
  • Self-motivated with good analytical skills
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook are required

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To Pursue This Career Opportunity, Please Visit Our Website

www.trilliumhealthpartners.ca

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

About Us

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

Our Values: Compassion, Excellence, Courage

Our Goals: Quality, Access, Sustainability

Our Enablers: People, Education, Innovation, Research

  • Team Lead

    7 hours ago

    Mississauga, Canada Kuehne+Nagel Full time

    We are looking for a tech-savvy Team Lead to join our team! - ** Your Role **:Support Management in leading the team by ensuring all standard warehouse practices and work instructions are followed to maintain high levels of inventory and

  • Team Lead

    2 days ago

    Mississauga, Canada Ganjika House Full time

    **About Us**: Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District has quickly evolved to now over 160+ locations across Canada, The FIKA Company is the home of 10 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger,...

  • Team Lead

    2 days ago

    Mississauga, Canada Kuehne+Nagel Full time

    **Your Role**: **Your Responsibilities**: Contract Logistics - Team Lead, Warehouse - Brampton (6200 Millcreek Dr.) We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff designs solutions that turn logistics operations from a challenge...

  • Team Lead

    7 hours ago

    Mississauga, Canada Kuehne+Nagel Full time

    **Your Role**: **Your Responsibilities**: Contract Logistics - Team Lead, Warehouse - Brampton (6200 Millcreek Dr.) We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff designs solutions that turn logistics operations from a challenge...

  • Team Lead

    7 hours ago

    Mississauga, Canada Kuehne+Nagel Full time

    **Your Role**: **Your Responsibilities**: Contract Logistics - Team Lead, Warehouse - Brampton (6200 Millcreek Dr.) We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff designs solutions that turn logistics operations from a challenge...

  • Team Lead

    4 days ago

    Mississauga, Canada Conspiracy Comics Full time

    Job description About the role The Team Lead assists in the operational functions of the store and motivates the team to meet sales goals. The Team lead reports directly to the Store Manager and provides leadership and support when the manager is unavailable. We’re a long time family business with deep roots in the community but also with an eye to...

  • Team Lead

    4 days ago

    Mississauga, Canada LensCrafters Full time

    LensCrafters is looking for passionate leader ready to set the standard of quality in eye care and eyewear, while helping customers see the world more clearly in style. There are so many benefits in a career as a Team Lead with LensCrafters, including a very competitive salary, health benefits, RRSP matching program, free pair of eyewear annually, and...

  • Java Team Lead

    1 day ago

    Mississauga, Canada Luxoft Full time

    Project description We're looking for a talented and passionate Java Team Lead to join our Mortgage Pricing team. The successful candidate will help drive transformation projects of our environment across Development / UAT and Production. Our plan is to build a small team of 2 Angular and 2 Java developers in Canada that will collaborate with the US-based...

  • Team Town Sports

    10 hours ago

    Mississauga, Canada Team Town Sports Full time

    **Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or...

  • Team Lead

    4 days ago

    Mississauga, Canada Cardinal Couriers Ltd. Full time

    Our Team Lead is an integral member of the operations team, who is responsible for providing management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, KPIs, and quality standards are met to meet the requirements of the customer. This position is physically...

  • Team Lead Database

    5 days ago

    Mississauga, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. The...

  • Warehouse Team Leads

    6 days ago

    Mississauga, Canada Wayfair Full time

    **Warehouse Team Leads** We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Dedicated Operations team...

  • Java Team Lead

    4 days ago

    Mississauga, Canada Luxoft Full time

    Project descriptionWe're looking for a talented and passionate Java Team Lead to join our Mortgage Pricing team. The successful candidate will help drive transformation projects of our environment across Development / UAT and Production. Our plan is to build a small team of 2 Angular and 2 Java developers in Canada that will collaborate with US-based...

  • Java Team Lead

    3 days ago

    Mississauga, Canada Luxoft Full time

    Project description We're looking for a talented and passionate Java Team Lead to join our Mortgage Pricing team. The successful candidate will help drive transformation projects of our environment across Development / UAT and Production. Our plan is to build a small team of 2 Angular and 2 Java developers in Canada that will collaborate with US-based...

  • Java Team Lead

    4 days ago

    Mississauga, Canada Luxoft Full time

    Project description We're looking for a talented and passionate Java Team Lead to join our Mortgage Pricing team. The successful candidate will help drive transformation projects of our environment across Development / UAT and Production. Our plan is to build a small team of 2 Angular and 2 Java developers in Canada that will collaborate with US-based team...

  • Java Team Lead

    4 days ago

    Mississauga, Canada Luxoft Full time

    Project descriptionWe're looking for a talented and passionate Java Team Lead to join our Mortgage Pricing team. The successful candidate will help drive transformation projects of our environment across Development / UAT and Production. Our plan is to build a small team of 2 Angular and 2 Java developers in Canada that will collaborate with US-based...

  • Java Team Lead

    4 days ago

    Mississauga, Canada Luxoft Full time

    Project descriptionWe're looking for a talented and passionate Java Team Lead to join our Mortgage Pricing team. The successful candidate will help drive transformation projects of our environment across Development / UAT and Production. Our plan is to build a small team of 2 Angular and 2 Java developers in Canada that will collaborate with US-based...

  • Fps Team Lead

    6 hours ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Team Lead

    1 day ago

    Mississauga, Canada Ganjika House Full time

    Ganjika House is hiring! We are looking for part-time and full-time associates to add to our growing location in Mississauga. **The responsibilities of the Team Lead include**: - Greeting and welcoming guests - Verify customer’s ID as well as all other required documents - Develop and maintain knowledge of store products and their qualities. - Educate...

  • Valet Team Lead

    6 days ago

    Mississauga, Canada Indigo Park Canada Full time

    We are currently seeking a **Valet Team Lead **for our Toronto Pearson Airport location. The Team Lead will ensure a smooth-running operation and customer satisfaction by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our clients. Team Leads will act as the ambassador for the company as well as...