Head of CSDP Operations-Americas&Ireland

1 week ago


Ottawa, Canada Ericsson Full time
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About this opportunity:

We are seeking a dynamic and results-driven professional to lead Cloud Software Developer Platform (CSDP) Operations unit for BOS Americas & Ireland R&D sites. This role is responsible for R&D pipelines and software release management of Americas & Ireland based Engineering/PDU product development teams. The Head of CSDP Operations- Americas & Ireland will be responsible for overseeing end-to-end processes, driving transformation initiatives, ensuring financial efficiency, and fostering a culture of continuous improvement within the organization. While this role is responsible for Americas & Ireland based R&D pipelines and release management, he/she may also have additional responsibility to be the management contact for one or more BOS products/offerings, which may span across global teams.

What you will do:
  • Operational and Financial Management
    • Responsible for R&D pipelines and software release management for the software components or offerings being developed at the responsible site(s)
    • Ensure pipelines and release management machinery is fully operational to secure all PDU releases/pipeline stages, within agreed operational SLAs like DORA metrics.
    • Oversee the financial and cost management of responsible CSDP operations unit(s).
    • Execute budget utilization actions based on demand forecasts.
    • Define and implement mandatory processes and operational methods.
    • Lead audits, assessments, and ensure compliance with internal and external standards.
  • Process Optimization, BOS level alignment & Transformation Leadership
    • Standardize continuous delivery practices, Implement & operate cloud-based tools for CI/CD, monitoring, and infrastructure management.
    • Collaborate with CSDP development teams and other CSDP Operations units to secure maximum possible alignment across BOS offerings in pipelines and release management.
    • Enable analytics on PDU process that provides KPIs to show continuous tangible business benefits.
    • Drive the transformation of cloud-based software release processes.
    • Define & promote agile practices and lead compliance initiatives
  • Leadership & Talent Development
    • Identify skill gaps and organize relevant training on cloud technologies.
    • Coach and mentor teams to adopt modern development practices.
    • Foster a culture of innovation, collaboration, and transparency
The skills you bring:
  • Bachelor’s degree in business, Technology or related field.
  • Minimum 10+ years of experience, including 4+ years leading change programs with end-to-end responsibility.
  • Experience in financial management, project management, and operational governance.
  • Detail knowledge on development process for Ericsson Products (preferably BOS domain)
  • Experience in cloud-native technologies, DevOps, CI/CD, and software development lifecycle.
  • Broad BOS Portfolio knowledge
  • Strong leadership and decision-making abilities.
  • Excellent communication and stakeholder management skills.
  • Strategic thinker with a results-driven approach.
  • Expertise in budget management and financial forecasting.
  • Experience in process optimization and automation technologies.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.


If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.


Primary country and city: Canada (CA) || Toronto

Job details: Product Development Leader



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