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Associate, Sales and Customer Service

1 month ago

Laval, Canada belairdirect Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit As a Sales & Customer Service agent, you’ll become a trusted advisor in helping Canadians protect the things they care about.

We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role.

Ready to take the driver’s seat in your career?

Join our team and see how the sky’s the limit

Your schedule:

During the first 3 months (training period), your schedule will be 35 hours/week, Monday to Friday from 9:00 a.m. to 5:00 p.m. during the first 2 months, then Monday to Friday from 10:00 a.m. to 7:00 p.m. during the last month (40h/week).

After training, you will work on an evening schedule of 40 hours/week, Monday to Friday from 11:00 a.m. to 8:00 p.m., with one Saturday out of 4 in rotation. We may ask you to work on Stats holidays.

As a bonus, all of your evening shifts will be enhanced with an evening premium.

Workplace:

At belairdirect, you will benefit from a hybrid work model that will allow you to reconcile work and family and you will be based in our Montreal office (2020 Robert-Bourassa blvd).

Please note that the start date is January 13th 2025

What you'll do here:

  • Play a key role in ensuring the best possible protection of our customers' most valuable assets by advising them to make informed choices and answering their product questions and advising on next steps.
  • Analyze customer needs, promote products and services and propose innovative choices and solutions.
  • Guide auto and home customers on insurance solutions.
  • Contribute to the development and support of new initiatives by working closely with the brokerage network.

What you bring to the table:

  • At least 1 year of experience in a similar role
  • A real team player, that can collaborate with colleagues on various projects, but also comfortable to work independently.
  • A natural communicator and understand how to listen and empathize with others.
  • You must speak French - Requires answering calls and providing service to a French-speaking clientele on a regular basis
  • Customer-driven and eager to your developed advisory skills to help customers.
  • Ability to multi-task and stay cool under pressure.
  • Excellent computer skills and can juggle between different computer at the same time.
  • Willingness to complete the provincial exam to obtain your insurance license.
  • No Canadian work experience required however must be eligible to work in Canada.
  • Please note that this is an inbound call centre position, and we are looking for candidates who are comfortable with working evenings, Saturdays and occasional Statutory holidays. We are happy to offer a day-shift schedule after your first year in the role.


In Quebec, our agents must pass their AMF certification to practice the profession. To be considered for our training course, you must meet one of the following requirements:

  • You have obtained a College Diploma, a Bachelor or a Master's degree; OR
  • You have obtained an Attestation of Collegial Studies in Damage Insurance; OR
  • You hold a Secondary Diploma AND have 3 years of full-time experience in the Canadian job market;
  • If your diplomas were obtained outside Canada, you will be asked for an equivalence of these diplomas.

Don't worry, we'll guide you every step of the way We will also ask you for supporting documents.

#LI-Hybrid


What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success

  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

  • An extensive flex pension and benefits package, with access to virtual healthcare

  • Flexible work arrangements

  • Possibility to purchase up to 5 extra days off per year

  • An annual wellness account that promotes an active and healthy lifestyle

  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

  • Inspiring leaders and colleagues who will lift you up and help you grow

  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.