Service Dispatcher
2 weeks ago
Hansler Industries is an established material handling equipment dealership with 60 years of excellence in Canada. With an entrepreneurial spirit and customer focused approach, Hansler has achieved continuous growth year over year.
Hansler Industries is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across North America. Venturis strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Hansler Industries is looking for an energetic and detail-oriented Service Dispatcher to join our team in Winnipeg, Manitoba. As the Service Dispatcher, you will play a critical role in the successful coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that the services we provide meet or exceed the needs of our internal and external customers.
Essential Duties & Responsibilities
As a Service Dispatcher, your key responsibilities will include:
- Scheduling, coordinating, and assigning jobs for Service Technicians
- Managing new and ongoing work orders using an ERP system
- Utilizing the service scheduler to prioritize and schedule appointments
- Communicating with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
- Managing the WIP Report and billing for customers
- Reviewing invoices for accuracy and sending invoices to customers in a timely manner
- Owning incoming leads using established programs and processes
- Maintaining ongoing and professional customer communication throughout the course of each repair job
- Ensuring adherence to all safety programs and initiatives, including programs for field workers, and ensuring any necessary incident reports are completed
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
- Previous dispatching and/or scheduling experience is a strong asset
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Ability to thrive in a fast-paced and dynamic work environment
- Excellent organizational skills, planning skills, and multitasking ability
- A customer service mindset and excellent verbal and written communication skills
- Strong ability to think outside of the box to solve problems and satisfy customer needs
- Ability to adapt easily to changing priorities and schedules while working to meet deadlines
Benefits & Perks
Hansler Industries is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Extended health plan – 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer paid
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities
The base pay range for this role is: $49,500 to $55,000 per year.
This is an onsite role based in Winnipeg, Manitoba.
Hansler Industries & Venturis would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
#HanslerIndustries
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