Gallery Activation Lead-Peak Periods

1 month ago

Toronto, Canada Royal Ontario Museum Full time $25
Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? Join our team at ROM and consider a fulfilling career as a Gallery Activation Lead.

POSITION SUMMARY:

ROM seeks two (2) experienced and enthusiastic Gallery Activation Leads to augment the Learning & Public Programs Department's Gallery Engagement Team during the summer, specifically for Free Main Floor programming.

As part of the Gallery Engagement team, these Leads will orchestrate enriching and interdisciplinary activities that animate the ROM's collection for families and visitors of all ages, abilities, and backgrounds. Collaborating closely with the AVP, Gallery Engagement and Gallery Activation Coordinators, the incumbents will supervise and assist Gallery Engagement staff, who deliver interactive activations in designated learning areas throughout the ROM during peak periods and special activation days.

Given the anticipated high visitor turnout during these times, candidates must thrive under pressure and adeptly navigate unforeseen challenges. Please note that this role entails availability for evening, weekend, and holiday shifts and necessitates completing a Vulnerable Sector Screening.

RESPONSIBILITIES

Under the guidance of the AVP, Gallery Engagement, the incumbent collaborates with the Gallery Activation Coordinators to:
  • Assist Gallery Assistants in organizing activity stations within family galleries and learning spaces throughout the ROM.
  • Coordinate daily staff assignments and breaks, ensuring efficient operations.
  • Provide mentorship and direction in delivering engaging educational activations within the galleries.
  • Ensure staff deliver enjoyable, interactive, and enriching learning experiences for visitors spanning all age groups.
  • Develop and implement strategies to manage group flow throughout the museum, mitigating congestion and delays.
  • Supervise handling teaching materials, such as artifacts and specimens, ensuring proper usage and reporting any damages.
  • Manage the procurement, preparation, and distribution of craft supplies for activation areas.
  • Direct the setup and teardown of signage and resource materials essential for activations, including inventory management and feedback collection.
  • Address minor to moderate customer service concerns promptly, escalating major issues to Coordinators.
  • Navigate high-pressure situations during peak attendance periods, including ROM for the Holiday, Family Day, and March Break programs, while maintaining program quality and visitor satisfaction.
QUALIFICATIONS
  • Minimum of three (3) years of hands-on experience working with families and children in interactive museum, educational, art, or camp settings, with a focus on developing and delivering activities centered around art, culture, and nature.
  • Completion of at least two (2) years of post-secondary education in a museum-related discipline, such as education, visual art, natural history, or world cultures, or equivalent experience and training.
  • Demonstrated proficiency in team leadership, including experience training and supervising staff, preferably within a unionized environment.
  • Proven track record in research, planning, and organizational skills.
  • Thorough understanding of lifelong learning principles and diverse learning styles.
  • Strong dedication to customer service, with a demonstrated ability in conflict resolution and problem-solving.
  • Experience in coordinating, recruiting, and/or training volunteers, interns, or other staff is advantageous.
  • Proficiency in setting up and dismantling signage and program materials.
  • Demonstrated initiative to thrive both independently and collaboratively in a dynamic environment.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Excellent interpersonal, written, and oral communication skills, with a collaborative and positive approach.
  • Advanced computer skills, including proficiency in internet usage and standard Microsoft Office applications (Word, Excel, etc.), meeting current industry standards.
  • Fluency in French or another language is beneficial.
  • Possession of lifeguard and/or first aid certification is an asset.

SALARY & TERMS OF EMPLOYMENT

START DATE: December 8, 2024
OPEN DATE: November 26, 2024
CLOSE DATE: December 6, 2024
STATUS: Part-time Contract
EMPLOYEE GROUP: Non-union
HOURLY RATE: $25
SCHEDULE: 24-35 hours weekly
LOCATION (onsite): Toronto, ON

Diversity Statement
At ROM, we consider equity, diversity, and inclusion foundational to our institutional success. We seek to foster a workplace that reflects the diversity of the city and province in which we are located and welcome all qualified and experienced candidates to apply, regardless of their gender, age, sex, race, religion, ethnicity, ability, sexual orientation, or gender identity.

Accessibility Statement
ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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