Full Time Shelter Supervisor
1 month ago
The role is a Shelter Supervisor position which assists the Director in managing front-line, day-to-day operations of the shelter, providing supervision to front line workers and volunteers including recruitment, supervision, and guidance. This job works with the Director of Programs in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army's core values and Housing First.
KEY RESPONSIBILITIES:
Frontline Workers Supervision:
Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures
Schedule, conduct and document regular supervision meetings
Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
Ensure staff work within all Health and Safety practices/protocols
Attend and actively participate in Case Management and Chair Team meetings
Provide back-up support to shelter and management positions and their functions as required
Complete shift schedules in accordance with current policies and legislation
Supervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provision
Supervise the student placement when placed within the shelter and assist with the development of student plans with the Director; ensuring the criteria of the educational program is met
Assist with the full cycle recruitment of all frontline workers including orientation
Monitor and notify the Director of staff training needs (i.e. Renewals, etc.) in accordance with policies
Ensure staff are updating UltiPro for all sick days, vacations days, lieu and stat days taken by each staff
Approve all employee time entries and changes in UltiPro
Shelter Operations Support:
Ensure residents receive proper Customer Service while relating to the shelter staff
Read daily the logbooks and arrange necessary follow-up
Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client
Assist with monitoring the Service Restrictions imposed on residents
Ensure the shelter is kept in a clean and organized/orderly fashion
Prepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submitted
Review client incident report created by FLW and review camera footage and follow up on incident report regarding next steps for the client and possible training of employee
On call duties for residential issues as scheduled
Shelter Administration Support:
Monitor and maintain the Frontline Worker relief pool
Ensure up to date Frontline Worker staff contact information is updated in UltiPro
Ensure that all employee and client files and information is kept under lock and key and held in the strictest confidentiality
Gather and submit statistical information on a monthly basis
Compile and submit the monthly reports, as needed
Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly
Assist in ensuring the shelter is in compliance and meets the standards for Quality Assurance and Accreditation
Attend Committee and Agency meetings as directed by the Director
Participate in the Policy Review Committee
Conduct tours of building for groups or individuals as requested
Assist with staff training in accordance with Shelter policy, as requested
Prepare schedule for Frontline staff.
Assist the Director with the creation of the budget
Perform other duties as required.
WORKING CONDITIONS:
This is a permanent full-time position based on 40 hours per week
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility
May deal with angry and abusive clients
May encounter verbal abuse
May be required to deal with client overdose and other medical situations
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Social Services Worker Diploma or relevant colleague / university education in social work
Ability to work within the mandate of the Mission of The Salvation Army in a professional manner exemplifying Christian standards of conduct
Alternative combinations of education and experience may be considered
EXPERIENCE AND KNOWLEDGE:
A minimum of five (5) years' experience in homeless sector, including experience in a residential setting
A minimum of three (3) years' supervisory experience
Thorough knowledge of Shelter Standards
Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required
SKILLS AND CAPABILITIES:
Strong interpersonal skills
Able to negotiate and advocate for clients' needs
Strong presentation skills and able to speak to groups
Excellent communication skills (written and orally) in English
Second language considered an asset
Excellent computer skills including MS Office, HIFIS
Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
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