Quality Assurance Manager

Join Our Team as a Quality Assurance Manager at Johnson Electric Location: Mississauga, ON (onsite) Salary Range: $115,400-$125,000 per year Vacancy Type: Existing Position As our next Quality Assurance Manager, you’ll lead plant-level quality assurance activities to ensure products and manufacturing processes meet customer expectations, industry standards, and internal quality requirements. Your expertise in automotive quality systems, customer relations, structured problem‑solving, digital quality, and people leadership will be crucial in improving product quality, reducing operational losses, and building a culture of accountability and continuous improvement.
Why You’ll Love Working Here Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
Ethical Practices: A commitment to ethical business practices and integrity in all operations.
What You’ll Be Doing Establish departmental objectives, quality metrics, and improvement plans aligned with business goals
Lead customer quality communications, complaints, investigations, containment activities, and corrective actions
Drive continuous improvement initiatives focused on reducing defects, scrap, rework, warranty claims, and customer concerns
Improve process capability, process stability, product quality, and Overall Equipment Effectiveness
Lead structured problem‑solving and root‑cause analysis activities
Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and customer‑specific requirements
Ensure quality procedures, standards, work instructions, and controlled documentation remain current and effective
Lead internal and external audits, including IATF 16949, Layered Process Audits, Process Audits, Product Audits, and customer audits
Ensure timely closure and effectiveness verification of audit corrective actions
Lead cross‑functional PFMEA reviews, Control Plan development, APQP, PPAP, MSA, SPC, and capability studies
Implement effective risk‑management and process‑control strategies
Lead the adoption of digital quality systems integrating manufacturing, laboratory, inspection, and customer data
Enable real‑time monitoring, predictive analytics, automated process controls, and data‑driven decision‑making
Monitor customer, supplier, and internal quality performance and implement corrective actions
Support supplier quality improvement, supplier corrective actions, and incoming material investigations
Prepare and present quality‑performance reports and KPI reviews to management
Support new product launches, engineering changes, and customer program requirements
Lead, coach, mentor, and develop Quality Engineers, Quality Technicians, and Inspectors
Establish employee development plans and support succession planning within the Quality organization
Provide hands‑on production‑floor support for troubleshooting, containment, and corrective action implementation
Perform other related duties as assigned
What We’re Looking For Bachelor’s degree in Materials Science, Metallurgy, Chemical Engineering, or a related technical discipline
Minimum 8 years of progressive quality experience in a manufacturing environment, preferably automotive
3–5 years of leadership or supervisory experience managing quality personnel
Strong working knowledge of IATF 16949 and customer‑specific requirements
Demonstrated experience with APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and process capability studies
Proficiency with quality analysis and structured problem‑solving tools, including Minitab
Experience leading customer complaints, containment activities, root‑cause investigations, and corrective actions
Understanding of digital manufacturing, Industry 4.0, and data‑driven quality management
Experience with manufacturing data, SPC systems, MES platforms, process‑monitoring tools, and business intelligence dashboards
Knowledge of automated process control, real‑time production monitoring, and predictive quality systems
Excellent leadership, communication, presentation, and interpersonal skills
Ability to work independently while effectively leading cross‑functional teams
Bonus Points If You Have Automotive manufacturing and customer‑facing quality leadership experience
Experience developing or transforming plant‑level Quality Management Systems
Experience implementing digital quality platforms and automated data pipelines
Familiarity with AI‑enabled analytics and machine‑learning applications in manufacturing
Experience integrating laboratory, inspectio