Facilities Services Coordinator
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JOB DESCRIPTION
The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
Summary
The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients – 7/24/365. The work environment is fast-paced, and client-service focused. In order to ensure ongoing performance success, the Oil and Gas Operations Centre team members are measured against service delivery metrics.
Key Duties & Responsibilities
- Learns client
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