Locksmith Technician

Locksmith Technician- Full Time: Burnaby, travel within Lower Mainland| $35-$45/hr + Benefits, Company Vehicle or Vehicle Allowance, and 100% paid certifications and training

Position Overview

Kendrix, formerly known as Citiloc is seeking a skilled and dependable Locksmith to deliver high-quality locksmithing services across commercial, residential, industrial, and institutional environments throughout the Lower Mainland.

This is a hands-on field role. The successful candidate will be responsible for the installation, servicing, repair, and troubleshooting of mechanical and high-security locking systems, while delivering exceptional customer service and representing Citiloc professionally on every job site. This position reports to the Operations Manager.

Key Responsibilities

Locksmithing & Service Execution (Primary Focus)

• Follow Citiloc standards, policies, and safety procedures
• Install, service, repair, and maintain mechanical and electronic locking hardware
• Work across commercial, residential, industrial, and institutional environments
• Install and service high-security locking systems, including Medeco high-security systems
• Re-key, master key, and set up keying systems
• Diagnose and troubleshoot lock and door hardware issues
• Install and adjust door closers, electric strikes, magnetic locks, and panic hardware
• Respond to service calls in a timely and professional manner
• Attend and participate in site meetings
• Coordinate with other trades on active job sites

Customer Service & Site Conduct

• Deliver a thorough, professional customer service experience on every job
• Communicate clearly and effectively with clients, trades, and team members
• Represent Citiloc professionally and maintain a positive client relationship

Documentation & Record Keeping

• Complete work orders and service reports accurately
• Maintain accurate keying records and system documentation
• Provide clear and accurate documentation to the management team

Ad Hoc Responsibilities

• Provide on-site support to field staff as required
• Act as a technical resource for locksmithing and door hardware questions

Knowledge, Skills, Experience & Education

• Minimum 2+ years experience in commercial, residential, industrial, and institutional locksmithing required
• Proficient with Medeco high-security systems
• Thorough customer service ethic
• Ability to work in a team and independently
• Computer and record-keeping skills
• Mechanical aptitude and manual dexterity is an asset
• Punctual, reliable, self-motivated, calm under pressure, and detail-oriented
• Valid driver's license with clean driving record
• Security Worker's License
• Clean criminal record

What We Offer

Comprehensive Benefits & Support

• Competitive hourly wage
• Full benefits package
• 100% paid certifications and training- we invest in your professional growth
• Relocation assistance for qualified candidates outside the city or province

Growth & Career Development

• Clear pathways for advancement within the company
• Ongoing hands-on learning and mentorship from experienced leaders
• Opportunities to move into senior, lead, or specialist roles

Inclusive & Positive Work Culture

• A respectful, collaborative, and safety-first environment
• A team that values diversity, inclusion, and open communication
• Leadership that listens, supports, and recognizes great work

#KTHP