Product Support Engineer

4 weeks ago


Mississauga, Canada ASSA ABLOY Sicherheitstechnik GmbH Full time

Title: Product Support Engineer 
Business Unit: Wesko Locks, Ltd
Location: Mississauga, ON (on-site)
Department: Operations
Shift: 1st
Status: Full-Time
Reports To: Director of eLock

Position Summary :
The Product Support Engineer role at Wesko is a critical link between our engineering team and our customers, responsible for providing technical support, troubleshooting, and general guidance. This role requires a strong technical background, excellent communication skills, and a proactive approach to problem-solving. The ideal candidate will have experience in technical support or field engineering within the electronic or manufacturing industry, along with the ability to clearly communicate complex technical issues.

Key Responsibilities :

  1. Provide direct product support to customers for technical issues primarily via Teams, phone, and email.
  2. Diagnose, troubleshoot, and resolve issues with electronic locks and related systems, ensuring timely and effective solutions
  3. Develop and conduct high quality virtual training events for external and internal customers.
  4. Document and maintain records of customer interactions, technical issues, and resolutions to ensure knowledge sharing and improve response time.
  5. Incorporate customer feedback to update technical documentation, troubleshooting guides, and product data on our website.
  6. Stay updated on product changes, new features, and industry developments to provide accurate and relevant support.
  7. Assist in the development of software specifications. 
  8. Develop methods and perform quality testing on new products.
  9. Prepare and provide sales quotes to customers for products and services.
  10. Perform other duties as necessary.

Minimum Qualifications

  1. Bachelor’s degree in engineering or related field.
  2. Minimum 2 years of experience in an engineering or customer service role.
  3. Strong ability to analyze and solve problems.
  4. Excellent verbal and written communication skills in English. Fluency in French is desirable.
  5. Ability to thrive in a fast-paced environment.

Join Our Team

We review applications regularly, so don’t hesitate, apply today
 

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