Senior Business Analyst

3 weeks ago

Edmonton, Canada RECRUITMENT PARTNERS INC. Full time
Senior Business Analyst
Our client is searching for a Senior Business Analyst to join their team. This team delivers a portfolio of services that are critical to the business operations. A successful candidate will have strong analytical skills and a disciplined approach to improvement.

Your success will be defined by your ability to:
Create service and product descriptions, including templates, questionnaires and RACI Collaborate with stakeholders and operational teams to identify missing and/or required processes and procedures documentation Participate in Request for Process and Requesting for Information activities, including the documentation of requirements and evaluation of proposals and responses Create Roadmap and Lifecycle materials in support of Infrastructure Services Develop communication materials in support of technology implementation and transformation projects Define service levels, service targets, price and cost in collaboration with managers, business stakeholders and architects Develop the knowledge base and support materials Gain an understanding of the policy, standard and compliance requirements. Developing documentation such as procedures, processes and control grids Your strengths include:
A university degree or equivalent is preferred 5+ years of professional experience in information technology 5+ years of experience in a Business Analyst role 5+ years of experience in an IT service provider organization 3+ years of experience developing IT Products and services, with demonstrated ability in applying ITIL best practices Strong written and oral communication skills with ability to build effective working relationships Ability to manage multiple assignments and deliverables at the same time Ability to pick up projects mid-stream, be self-started requiring minimal supervision Strong analytical skills and a disciplined approach to improvement Have a high degree of initiative, thought, leadership, and the ability to work in a collaborative manner Experience in managing, presenting, and conducting customer and internal operational group meetings at all levels of management Experience working with customers and ensuring that providing good customer service is a priority High tolerance for changing priorities

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