Quality Assurance Specialist at Canada Life
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As a vital member of the Client Advisory Services Retirement & Savings team at Canada Life, this Quality Assurance Specialist role demands 5+ years of experience in insurance or financial services. Key responsibilities include evaluating interactions for quality and compliance, identifying trends, and collaborating with leaders to foster employee growth and improve service delivery.
Key Responsibilities:
• Conduct quality reviews of advisor and member interactions
• Evaluate recommendations and member feedback for insights
• Provide coaching and support for employee development
• Develop quality frameworks and performance metrics
• Collaborate to enhance operational training and processes
Requirements:
• 5+ years in insurance, retirement, or financial services
• Knowledge of regulatory and operational standards
• Strong analytical and problem-solving abilities
• Proficient in Microsoft 365 tools
• Bilingual in English and French is an asset
Make a significant impact on member experiences and operational quality at Canada Life.
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