Customer Experience Representative
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Customer Experience Representative-Remote Ontario
Work Schedule: M-F 8-4:30 pm EST. 1 hour lunch
Job Summary
This position will interact with external and key customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.
What You Will Do
- Communicate directly with key customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.
- Research, document and administer product warranty programs including credits, replacements and return material authorizations.
- Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.
- Act as consultant to advise basic product application.
- Represent the organization daily through customer contact and relationship-building.
- Work with internal departments to enable accurate
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