Customer Success Manager
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About PSD Citywide
Ready to make a real impact on communities across North America?
PSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting‑edge software and expert advisory services that improve infrastructure and public services.
Why join us? We are a "Fun-clusive" organization This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged.
Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery.
Job Description
The Customer Success Manager is responsible for managing an assigned portfolio of customers and supporting their successful adoption, engagement, and ongoing use of the company’s software solutions. The role serves as a primary point of contact for customers and works proactively to understand customer needs, address risks, support retention, and promote customer value.
The Customer Success Manager collaborates with internal teams, including Sales, Marketing, Services, Product and Operations to coordinate customer needs and ensure a consistent customer experience.
Job Duties & Responsibilities
Customer Portfolio Management
- Manage an assigned portfolio of customers and maintain regular engagement based on customer needs,
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