Remote Customer Success Manager, Mid-Market
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Customer Success Manager, Mid-Market & Enterprise
Salary: $80,000 - $100,000
Department: Customer Success
Reports To: Senior Manager, Customer Success
Location: Thornhill, ON (Hybrid)
Role Type: Permanent, Full-Time
About Us:
At WellnessLiving, we empower health and wellness business owners to turn their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We’re a customer-first company that values excellence, accountability, and adaptability, and we’re looking for people who thrive in a fast-paced environment and want to make a meaningful impact in the wellness industry.
Our culture is guided by four core values that shape how we work and grow together:
Customer First – We approach every challenge with a deep commitment to our customers’ success and happiness.
Excellence – We hold ourselves to a high standard and strive for exceptional execution in everything we do.
Accountability – We take ownership of our decisions, actions, and results.
Adaptability – We embrace change, stay flexible, and continuously evolve in a dynamic world.
If these values resonate with you and you meet the qualifications for this role, we’d love to hear from you
About the Role:
We are looking for a strategic and proactive Mid-Market & Enterprise Customer Success Manager to own a portfolio of customers and help drive long-term adoption, retention, and growth.
In this role, you will act as a trusted advisor to your customers, developing a strong understanding of their business goals and helping them maximize the value of the WellnessLiving platform. You will proactively manage
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