Director of Facilities Maintenance

COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness Centre’s, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

JOB SUMMARY

This role is critical to ensuring the reliability, safety, and overall guest experience across all areas of our property. The successful candidate will bring a strong operational mindset, a proactive approach to preventative maintenance, and the ability to lead and develop a high-performing team.

This position reports directly to the General Manager.

KEY RESPONSIBILITIES:

Engineering Leadership & Property Operations

• Lead and execute all engineering and maintenance operations across properties.
• Oversee the operation, repair, and maintenance of all building systems, including HVAC, refrigeration, boilers, chillers, cooling towers, plumbing, electrical, mechanical, pool/spa systems, compressors, control systems, and life safety equipment
• Ensure all systems operate efficiently, safely, and in full compliance with applicable codes, standards, and brand requirements
• Maintain comprehensive knowledge of critical infrastructure including elevators, building systems, and in-room technology (Key Lock System, TV/Guest Room Entertainment, internet, telephony)

Preventative Maintenance & Asset Protection

• Develop, implement, and continuously improve a comprehensive preventative maintenance (PM) program
• Oversee maintenance of guest rooms, public areas, heart‑of‑house spaces, and all equipment to ensure optimal performance and guest comfort
• Conduct regular property walk‑throughs with leadership to ensure maintenance standards are upheld and issues are proactively addressed
• Maintain accurate documentation including O&M manuals, warranties, permits, certifications, and inspection records

Capital Projects & Energy Management

• Plan, oversee, and execute capital projects, renovations, and other major maintenance initiatives
• Develop and manage annual CapEx and operating budgets, ensuring alignment with asset preservation and business objectives
• Lead energy management initiatives to optimize efficiency and control operating costs
• Source competitive bids, manage vendor relationships, and ensure quality, pricing, and service standards are consistently met

Safety, Compliance & Risk Management

• Ensure full compliance with all health, safety, and regulatory requirements, including fire, life safety, and sanitation standards
• Implement and manage key safety programs, including Lock‑out/Tag‑out, emergency systems, fire detection/testing, and evacuation procedures
• Support fire safety operations including training and coordination of fire brigade and emergency response teams
• Conduct regular safety meetings in partnership with Human Resources and ensure ongoing staff training and awareness

Team Leadership & Development

• Lead, train, and manage the Maintenance teams, including recruitment, scheduling, performance management, and succession planning
• Foster a culture of accountability, responsiveness, and continuous improvement
• Monitor team performance, provide ongoing coaching, and address performance concerns in a timely and professional manner
• Ensure all associates are properly trained in safety protocols, operational procedures, and service standards

Financial & Administrative Oversight

• Accountable for the financial performance of the department, including payroll, expenses, and supply management
• Monitor departmental costs to ensure alignment with budgetary goals while maintaining service and operational standards
• Maintain inventory control of tools, equipment, supplies, and uniforms
• Ensure all administrative functions including hiring, performance reviews, documentation, and c