Hotel Front Desk Agent

1 day ago

vernon, regional district of north okanagan, Canada Vernon Downs Full-time

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Hotel Front Desk Agent (Full-time, 3pm to 11pm)

Hotel - Front Desk - Vernon Regular Hourly Full-Time Vernon, NY, US

Salary Range: $16.00 To $16.00 Hourly

JOB DESCRIPTION SUMMARY:

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Provide excellent guest service to both internal and external guests.
  • Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
  • Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
  • Responds to guest requests, complaints or inquiries courteously and promptly.
  • Enters changing reservation information into computer system.
  • Posts charges to guest accounts and processes