Remote Premier Support Manager At Kinaxis
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As a Premier Support Manager with Kinaxis, you will join a dedicated team focused on delivering post-sales support to major companies. This role requires a strong background in managing enterprise Saa S applications, coordinating critical support activities, and monitoring customer environments. You will act as the main contact for escalations and operational health, ensuring the highest level of customer satisfaction.
Key Responsibilities:
• Serve as primary contact for critical support escalations
• Lead regular service and support case reviews
• Build strong relationships with customer stakeholders
• Analyze customer environment health and operational trends
• Provide actionable guidance to improve customer experience
Requirements:
• Degree in Business, Engineering, or related field
• 5-7 years of experience in enterprise Saa S support
• Proven experience managing strategic enterprise customers
• Strong analytical and communication skills
• Ability to work independently while collaborating
Become a key player in enhancing customer experiences at Kinaxis, leveraging your expertise in support and operational management.
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