Customer Solutions Analyst
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About The Job
Reporting to the Customer Solutions Senior Manager, we're looking for a Customer Solutions Analyst to strengthen customer supply chain performance, enhance service levels, and support business growth across key retail customers. In this role, you will act as a trusted operational partner, using data, collaboration, and problem-solving skills to deliver an outstanding customer experience and drive continuous improvement.
More specifically, you will be responsible for:
Customer Performance Management
- Monitor and improve key supply chain performance indicators such as product availability, service levels, inventory health, forecast accuracy, and delivery performance through actionable improvement plans.
Customer Relationship Management
- Build strong working relationships with customer replenishment, logistics, inventory, warehouse, and merchandising teams to support operational excellence and customer satisfaction.
Data Analysis & Business Insights
- Leverage data, reporting tools, and dashboards to identify trends, uncover opportunities, and provide recommendations that support business decisions.
Issue Resolution & Continuous Improvement
- Lead the investigation and resolution of service challenges, inventory issues, forecast variances, and supply chain constraints while implementing corrective actions.
Cross-Functional Collaboration
- Partner closely with Sales, Demand Planning, and Supply Chain teams to support promotions, product launches, operational efficiencies, and customer growth initiatives.
The annual base salary range for this position is $72,000.00 to $110,000.00 CAD. The final salary offered will be determined by factors such as relevant experience and qualifications, internal equity and external market conditions.
Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing
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