Delivery Operations Coordinator

Job Title: Delivery Operations Coordinator

Reports to: Delivery Operations Program Manager

Location: Lindsay, Ontario (in-person)

Salary: $55,000

Term: Full-Time, Permanent

New position

Who We Are

Join an organization that's making an impact in rural, remote, and Indigenous communities

Ampere (formerly the Pinnguaq Association) isn't just another non-profit. We're an award-winning catalyst for change, activating opportunities for people of all ages in rural, remote, and Indigenous communities to unlock their potential through STEAM (Science, Technology, Engineering, Art, and Math). Through our partnerships with communities, businesses, and technology creators, we co-design and deliver culturally responsive tools, resources, curriculums, and world-class programming across the country. We believe the best education doesn't feel like work, it feels like discovery.

From our roots in Pangnirtung, Nunavut, we've grown to operate Makerspace and Skills Hubs in Iqaluit (Nunavut), Bathurst (New Brunswick), and the Kawartha Lakes (Ontario), while collaborating with partners nationwide. Our Lifecycle approach ensures that we're with learners at every age and every stage of life, and our mission-driven model ensures that 100% of social enterprise proceeds sustain programs that benefit communities we serve. Your work here directly changes lives. If you're passionate about making a tangible difference, this is where you belong.

Why Join us?

• Mission-driven impact - Contribute to meaningful work that supports communities and promotes digital inclusion across Canada.
• Enjoy the flexibility to maintain a healthy work-life balance with schedules that fit your lifestyle.
• Comprehensive benefits - Access a robust benefits package designed to support your health and wellness.
• Pension Plan - Plan for your future with a competitive pension plan.
• Wellness Perks - Take advantage of wellness initiatives that promote your physical and mental well-being.

Job Summary

Under the supervision of the Delivery Operations Manager, the Delivery Operations Coordinator provides day-to-day operational and administrative coordination for the Delivery Operations Division. This role supports program delivery with a strong focus on participant administration, paper-based and digital documentation, program logistics, financial tracking, wraparound support coordination, and evaluation.

Working closely with Program Managers and internal teams—particularly across Trades and Manufacturing projects, the Coordinator ensures operational requirements are consistently managed so program staff can focus on participants, partnerships, and program quality.

Job Responsibilities

1. Participant & Program Administration

• Coordinate participant registration, onboarding, and scheduling, with a focus on Trades and Manufacturing projects.
• Manage the full lifecycle of participant documentation, including registration, consent, eligibility, and funder paperwork, ensuring records are accurate and complete.
• Maintain operational trackers, dashboards, and databases to support program data gathering.
• Prepare, organize, and coordinate inventory, shipping, and returns for program materials, equipment, and resources.
• Assist Program Manager with administrative and operational logistics as needed.

2. Wraparound Support Coordination

• Coordinate the sourcing, communication, and tracking of participant wraparound supports in compliance with funder guidelines.
• Collaborate with Program Manager and external providers to connect participants with required services.
• Monitor pending support requests, track recurring participant barriers, and expedite operational issues as appropriate.

3. Financial & Operations Documentation

• Support program financial tracking, expense authorizations, purchase requests, and invoice processing.
• Support participant surveys and evaluation tools, logging data in designated tracking systems and following up on missing information.
• Maintain organized project records, schedules, and deliverables throughout the project lifecycle (initiation to closeout).
• Ensure source documentation is stored in designated repositories and accessible for internal reporting.

4. Internal Communication & Process Improvement

• Facilitate clear communication across teams, route inquiries, and prepare routine internal updates.
• Identify administrative bottlenecks and help implement standardized templates, workflows, and tools to s