Service Manager

T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. We are seeking a qualified individual to fill the opening of the South Western Ontario Service Manager position. Over the next forty years, we established ourselves as the standard in building and servicing power generation equipment. We are a company built on unique core values resulting in many awards, including being named the Siemens Gas Engines Distributor of the Year, Danfoss Global Partner of the Year and Canada Best Managed Companies. Model the way for safe, environmentally sound and healthy work behaviours in support of T&T Power groups Health and Safety Policies, Programs and initiatives. Ensure all employees comply with established customer safety rules Generally, work with team members to ensure efficient and effective coordination of technicians, parts and deficiencies and customer communications Provide excellent customer service as key contact for field service requirements and work orders to maximize the productivity of field service operations Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high-level service Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations Improve customer and employee satisfaction by initiating corrective procedures in the field service operations Provide directions on financial implications of work orders, including customer pay, warranties, claims, policies and return visits Create quotes and review, and prepare invoices for internal and external customers Manage work-in-progress (WIP) and contamination control Encourage continuous improvement for field operations through regularly scheduled meetings and associated training Assist the PSM with the management of fixed assets and preparation for capital expenditures Manage maintenance on the fleet of field service trucks Manage employees at off-site locations Monitoring and improving service KPIs and reporting results to senior leadership We cannot stress enough that strong computer aptitude with the ability to quickly learn new software programs and procedures is a critical and non-negotiable skill required for this job - ERP experience an asset Ability to produce consistent quality of work under pressure Relevant Technical Background is Required: Demonstrated experience or understanding within a technically-focused industry such as Automotive, Mechanical, Electrical, or Power Generation (Engines/Generators/Parts). Experience with Microsoft Office Suite Ability to identify and solve problems through meticulous planning and careful execution with little to no oversight or direction team player with excellent written/verbal communication skills (English) Management & Leadership Post-secondary education or equivalent work experience is an asset A competitive wage & benefit package will be offered based on candidate experience and capabilities. As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. T&T Power Group is an Equal Opportunity Employer who values workplace diversity and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Job Type: Full-time Wage $75,000.00 - $90,000.00 Casual dress Company pension Dental care Employee assistance program Flexible schedule Life insurance On-site parking Work from home