Part-Time Service Advisor

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We’re currently hiring a Part-Time Service Advisor to join our Member Contact Centre team at our Burnaby Head Office.

Training Commitment

To set you up for success, the initial training period is full-time (35 hours per week), Monday to Friday . Upon successful completion of training, team members will transition into one of the part-time schedules outlined below.

Available Part-Time Schedules:

Option 1

• Tuesday: 9:30 AM - 1:30 PM
• Wednesday: 9:30 AM - 1:30 PM
• Thursday: 9:30 AM - 1:30 PM
• Friday: 9:30 AM - 1:30 PM
• Saturday: 9:30 AM - 2:30 PM
• Sunday & Monday: Off

Option 2

• Monday: 12:30 PM - 5:30 PM
• Tuesday: 1:30 PM - 5:30 PM
• Wednesday: 1:30 PM - 5:30 PM
• Thursday: 1:30 PM - 5:30 PM
• Friday: 1:30 PM - 5:30 PM
• Saturday & Sunday: Off

Option 3

• Monday: 10:00 AM - 5:30 PM*
• Tuesday: 10:00 AM - 5:30 PM*
• Saturday: 9:45 AM - 5:15 PM*
• Wednesday, Thursday & Friday: Off

*Includes a 30-minute unpaid lunch break.

Please note that schedules are subject to change based on business needs.

As aService Advisorin our Member Contact Centre, you’ll be one of the firstvoicesour customershear whenthey’reseekingadvice to protect their homes, travel the world,and ensure they’re safe on BC’sroads. You’llmeet their needs byrecommendingmembershipsor travel and auto insurance.

Being a Service Advisor is your first steptowardsarewardingcareerwith BCAA .Your enthusiasm for creatingsignaturecustomerexperiences shines througheachinteraction,building loyal,long-lastingrelationships that enableBCAA to be one of the most trusted organizations in British Columbia.

Who you are:

• A life-long learner You’reopen to learning new concepts and new ways of working.On-the-job trainingis available,with support from a network of leaders and colleagues.
• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure. Youcan balancemultiple priorities while keeping calm and polite in a fast-paced environment.
• Ateammatewho loves helping others and contributing to your community.Making a difference in someone’s day makes your day too

During a typical day, you will:

• Workwith customersover the phone topromote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
• Identifycost-saving opportunities tosupport our customers’ life events and future needs.
• Worktogetherwith team members to provide exceptional customer service andmeet sales goals
• Increase your industry knowledge and expertise towardsbecomingan Insurance Advisor. You’ll participate in BCAA’s training courses, maintainyourannual licensing requirements,and keep up to date with the latest products and service offerings in a supportive environment.

What you bring:

• At least two years’ experience in asales andservice environment
• Level 1Insurance license(ora commitment tosecureyour licensewithin your first 45 days).BCAA will provide time and cover the cost.
• Completion ofAutoplanEssentials(ora commitmenttocompletewithin your first three monthsthrough BCAA.)BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, includingworkingknowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Bonus qualifications CAIB certification,knowledge of ICBC systems,and ability to speak other languages aside from English.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and