Bilingual Conversation Designer
2 weeks ago
Bilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This is a rare opportunity to shape an AI-enabled voice channel used by millions of customers. This role requires high proficiency in both spoken and written Canadian English and French . What You’ll Do Co-lead the evolution of the organization’s IVR strategy and future-state vision Create, document, and maintain client journeys , voice interaction standards, and conversation frameworks Write, test, and optimize call flows, prompts, and scripts for enterprise voice systems Collaborate with product owners, developers, analysts, and operations teams to implement and refine flows Support or lead usability testing and client research to improve voice experiences Continually refine voice standards based on data, technology advancements, and user insights What Makes You a Great Fit Experience crafting content for automated/enterprise voice platforms Strong expertise writing call flows, prompts, error handling, routing , and complex voice interactions Exceptional writing and editing skills with high attention to linguistic detail Fully bilingual – Canadian English and French (written + verbal) Highly collaborative, confident communicator across cross-functional teams Quick, curious learner with interest in NLU, generative AI, and virtual agent technologies Nice to Have Experience designing AI-supported or NLU-powered voice systems Systems-thinking mindset (design systems, service mapping, standards) Why You’ll Love This Role Work on a high-impact initiative influencing millions of Canadians Join a small, collaborative team building next-generation voice and AI experiences Influence standards, frameworks, and best practices from the ground up
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Bilingual Conversation Designer
2 weeks ago
toronto, Canada Creative Niche Full timeBilingual Conversation DesignerGreater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH)Duration: 12 months (strong potential for extension/conversion to permanent hire).A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This is...
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Bilingual Conversation Designer
3 days ago
toronto, Canada Creative Niche Full timeBilingual Conversation DesignerGreater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH)Duration: 12 months (strong potential for extension/conversion to permanent hire).A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This is...
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Bilingual Conversation Designer
1 day ago
Toronto, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
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Bilingual Conversation Designer
2 weeks ago
Toronto, ON, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
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Bilingual Conversation Designer
2 weeks ago
Toronto, ON, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
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Bilingual Conversation Designer
2 weeks ago
Toronto, ON, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
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Bilingual Conversation Designer
2 weeks ago
Toronto, ON, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
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Bilingual Conversation Designer
2 weeks ago
Toronto, ON, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
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Bilingual Conversation Designer
2 weeks ago
Greater Toronto Area, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience....
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Bilingual Conversation Designer
2 weeks ago
Greater Toronto Area, Canada Creative Niche Full timeBilingual Conversation Designer Greater Toronto Area Location: Hybrid (4 days on-site / 1 day WFH) Duration: 12 months (strong potential for extension/conversion to permanent hire). A leading Canadian financial institution is looking for an experienced Conversation Designer to help redefine the future of its Interactive Voice Response (IVR) experience. This...
