Remote IVR Product Owner: Migration

1 day ago

Remote, Canada BMO Full-time

BMO Financial Group is seeking an Associate Product Owner - IVR to lead the IVR platform within Virtual Connect. The role centers on migrating the IVR platform to the CCaaS solution on Amazon Connect and then monitoring performance to drive enhancements for customer and employee experiences.

You will own the product lifecycle, translate requirements into a roadmap, manage the backlog, and collaborate with cross-functional teams to deliver value for InvestorLine ecosystem.