Remote Fundraising Implementation Specialist
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About Velora:
check out our company website: joinvelora.com
Our product websites:
We’re excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora , with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable.
Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference.
We’re one company with 3 products all servicing customers in the impact space. Working at Velora means that you have the opportunity to build one or across all our products.
We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section.
About the role:
Location:
- US: CA, CO, GA, FL, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA (California, Colorado, Georgia, Florida, Idaho, Maryland, Massachusetts, Minnesota, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington)
- Canada Provinces: British Columbia, Ontario, Alberta only
In this role, you will be responsible for delivering fundraising-focused implementation services across both Keela and Raisely . As an integral member of the Implementation team, you’ll support customers through all stages of their journey whether you’re:
- onboarding a new customer into Keela (CRM/donor management) and/or Raisely (fundraising),
- launching a new donation form or campaign,
- migrating and validating donor contact data,
- migrating and validating donations and fundraising data,
- providing fundraising strategy-enabled configuration, training, and consulting to ensure customers go live successfully.
You’ll build trusted relationships with customers and help them adopt best practices in fundraising operations, online giving, and donor stewardship. You’ll also partner closely with Customer Success, Sales, and Product to share feedback and improve the customer experience.
This role is an excellent opportunity to launch yourself into Customer Experience and/or the technology industry while developing deep expertise in nonprofit fundraising workflows.
What will you be doing (your role)?
- Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
- Develop deep product knowledge of Keela and Raisely , including staying current on new features, enhancements, and fundraising best practices.
- Lead end-to-end fundraising implementations, including:
- donation form setup and optimization,
- campaign configuration,
- peer-to-peer and event fundraising setup (as applicable),
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