Manager/Senior Manager – Managed Services New

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people.

Join our team of doers, experts, and problem solvers.

At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities.

Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute.

As part of our commitment to success, we encourage open communication and teamwork across all areas of the business. Whether you're in identity security, business strategy, or marketing, you will be joining a supportive environment where you can thrive.

If you're ready to take your career to the next level, apply today to join our dynamic team. At KeyData Cyber, we don't just hire — we build careers, empower growth, and create a workplace where innovation and creativity thrive.

Manager/Senior Manager – Managed Services

Canada

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including:

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success

We are currently looking for a Manager/Senior Manager – Managed Services to join KeyData Cyber's Managed Services team Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments.

Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments.

If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you

Location : Canada

Employment Type: Full-Time, Remote, with travel as required.

RESPONSIBILITIES:

• Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
• Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment.
• Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance.
• Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms.
• Foster client relationships to drive customer success and identify potential new business opportunities.
• Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion.
• Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service.
• Develop and enforce policies and