Server Assistant

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are

Seasonal Server Assistant

You are an integral member of our restaurant team and play an important role in creating a polished, seamless and memorable dining experience. From preparing tables and service stations to supporting the delivery of food and beverages, anticipating guest and Server needs, and working alongside your fellow Notch8 colleagues, your attention to detail and genuine hospitality help ensure every guest feels welcomed and well cared for.

What’s in It for You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The opportunity to gain valuable experience in a luxury hotel and work alongside passionate hospitality professionals
• Competitive pay starting at $21.03/hour, with progression to the full classification rate of $26.29/hour after three months of employment
• Complimentary meals during shifts through our Colleague Dining Program
• 50% dining discount at participating venues in Vancouver, Victoria, and Whistler through our Pacific Northwest Food & Beverage Discount Program
• Learning and development opportunities through our Academies
• Opportunities to participate in Corporate Social Responsibility initiatives
• The opportunity to work in an iconic luxury hotel with a legacy dating back to 1939

What You’ll Be Doing

• Consistently provide professional, friendly, engaging and personalized service in accordance with Fairmont service standards
• Set and reset tables and service stations according to established meal-period and presentation standards
• Prepare and maintain mise en place and side stations to ensure the team is ready for service
• Assist Servers with the timely and accurate delivery of water, bread, food, beverages, condiments and other service items
• Clear and crumb tables, replace settings and reset tables efficiently while minimizing disruption to guests
• Anticipate the needs of guests and Servers throughout the dining experience and respond promptly to requests within the scope of the position
• Monitor and replenish china, glassware, flatware, linen and other service supplies
• Communicate table status, guest requests, dietary restrictions, allergies and service priorities clearly and accurately to Servers, Culinary colleagues and leaders
• Maintain clean, organized, safe and properly stocked dining areas, service stations and workspaces
• Assist with opening and closing duties, side work, and seasonal, special-event and private-dining setups as required
• Build and maintain working knowledge of Notch8 menus, beverage offerings, seasonal promotions and relevant hotel services and programs
• Follow all food safety, sanitation, workplace health and safety, departmental and hotel procedures
• Follow Fairmont and Accor brand standards, and the provisions of the applicable Collective Agreement
• Maintain professional appearance, grooming, hygiene and uniform standards
• Participate in required briefings, meetings, training, coaching and service excellence initiatives
• Promptly report hazards, incidents, injuries, damaged equipment, and maintenance or security concerns
• Support responsible use of supplies and resources, including appropriate handling, storage and waste-reduction practices
• Perform other duties reasonably assigned that are consistent with the nature, classification and scope of the position

What You Bring to the Role

We’re looking for someone who enjoys working with people, takes pride in the details, and thrives as part of a busy restaurant team.

• Previous experience in a restaurant, banquet, cafeteria, or hospitality environment, with luxury hotel or upscale restaurant experience considered an asset
• Strong guest-service orientation with a warm, professional, and attentive approach
• Ability to communicate effectively in English
• Valid FoodSafe Level 1 certification, or the ability to