Manager, Baggage Operations

2 weeks ago

New Westminster, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Baggage Operations is an integral part of providing the safe, reliable and predictable delivery of every passenger’s bag, every time.

Position overview 

We have a 1-year term, full-time opportunity for a Manager, Baggage Operations in the Baggage Operations Department. Reporting to the Acting Director, Baggage Operations, the successful candidate is responsible for the development, implementation and facilitation of new and existing programs and strategies related to Baggage Operations. The role will deliver projects, provide strategic guidance, and facilitate improvement work in various processes within Baggage Operations to meet its strategic objective.

Key responsibilities include:  

  • Lead and support a diverse team of multi-skilled employees by overseeing work efforts, monitoring performance, managing hiring, coaching, and development, conducting formal evaluations, and applying appropriate discipline.
  • Develop, implement, and manage service delivery programs, particularly for baggage operations, ensuring compliance with regulatory requirements and aligning operational principles with airport strategic priorities. This includes overseeing system improvements and projects related to the capital program.
  • Manage the baggage operations service contract, which covers system monitoring, baggage system field response, and additional functions such as manual encoding, cart handling, sortation, and induction support, ensuring all aspects of the service run smoothly and efficiently.
  • Establish and monitor performance and service level targets for the baggage operation, identifying areas for continuous improvement and implementing necessary changes to optimize efficiency while meeting operational demands based on flight schedules and fluctuating conditions.
  • Plan and coordinate baggage asset assignment and resources, ensuring readiness for contingency operations and maintaining up-to-date documentation, procedures, and training to effectively manage operational risks and mitigations.
  • Collaborate with airline partners, ground handlers, and regulatory agencies to ensure seamless service delivery, proactively communicate changes in the system or operations, and support project work by planning for operational impacts, maintaining safety, minimizing disruption, and maximizing efficiency.

Key qualifications include:

  • 5 years’ relevant experience working in an airport or industrial operational environment with at least 3 years’ management-level experience, including experience leading diverse teams, supplemented by a bachelor’s degree in a field related to Aviation, Operations Management, Business or Engineering; or an equivalent combination of training and experience (preference will be given to candidates with Six Sigma designation).
  • Strong business acumen and analytical skills with a proven ability to manage, interpret, and derive insights from data, then develop and implement operational plans and programs based on those insights.
  • Demonstrated experience in managing business and operational planning cycles, including setting requirements and constraints, and translating those into actionable execution plans for successful operational delivery and implementation.
  • Proven ability to exercise independent judgment and critical thinking, with comfort in multitasking and balancing competing priorities and interests in fast-paced environments.
  • Exceptional collaboration skills, able to work effectively with peers, customers, and service providers in high-stress, challenging discussions to ensure 24x7 service and issue resolution when needed.
  • Strong leadership experience in guiding and motivating highly skilled teams, fostering a proactive, flexible, and responsive work environment, while upholding a strong commitment to health and safety under pressure.

This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $100,640 to $144,670 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at .

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at .

  • Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Leaf Infusions Inc. Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at Leaf Infusions Inc.Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.About the Role:The Operations Manager will be responsible for overseeing the daily operations of our production department, ensuring that all tasks are...

  • Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Bestcare Building Maintenance Full time

    Job DescriptionWe are seeking an Operations Manager to join our team at Bestcare Building Maintenance. This is a permanent position with a salary range of $60,000 - $80,000 per year.About the RoleThe Operations Manager will be responsible for ensuring the smooth operation of our equipment and resolving work problems. They will train workers in duties and...

  • Manager, IT Operations

    4 months ago

    New Westminster, Canada Douglas College Full time

    **Work Arrangements** - This temporary full-time position is available from September 16, 2024 - March 31, 2025. Regular hours of work are 8:30 am -4:30 pm, Monday to Friday. Occasional travel between Douglas College’s locations as required.**What Douglas Offers** DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s...

  • Operations Manager

    3 months ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to manage daily office operations at beBee Professionals in New Westminster.Key ResponsibilitiesManage incoming correspondence, schedule meetings, and maintain office calendars.Ensure the office is well-organized, maintain supplies, and assist with data entry and...

  • Administrative Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada REVELATION SECURITY SERVICES Full time

    We are seeking an experienced Administrative Operations Manager to join our team at Revelation Security Services.About the RoleThis is a permanent position with 30 hours of work per week, available for shift or on-call work. The successful candidate must be legally able to work in Canada.Job DescriptionThe Administrative Operations Manager will be...

  • Operations Manager

    2 months ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Office Administrator to join our team at beBee Professionals in New Westminster. The ideal candidate will be responsible for managing daily office operations, supporting staff, and ensuring that administrative tasks are completed efficiently.Key Responsibilities:Manage incoming calls, emails, and office correspondence.Schedule...

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Quesada Burritos & Tacos Full time

    Job Title: Restaurant Operations ManagerAbout Us: Bar Burrito is a dynamic restaurant chain dedicated to delivering exceptional dining experiences. We are currently seeking a skilled Restaurant Operations Manager to join our team.Estimated Salary: $45,000 - $55,000 per year, depending on experience and location.Job Description: As a Restaurant Operations...

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Togo Sushi Full time

    Restaurant Operations ManagerWe are seeking an experienced Restaurant Operations Manager to join our team at Togo Sushi. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.The ideal candidate will have 1-2 years of...

  • Retail Operations Manager

    2 months ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Retail Operations Manager to lead our team in New Westminster. In this role, you will oversee daily operations, manage store staff, and ensure excellent customer service and profitability.Key Responsibilities:Manage store staff and daily operations.Ensure high customer service and satisfaction.Monitor inventory levels and manage stock...

  • Restaurant Operations Manager

    1 month ago

    New Westminster, British Columbia, Canada Quesada Burritos & Tacos Full time

    Job SummaryWe are seeking an experienced Restaurant Operations Manager to oversee the daily operations of our Bar Burrito locations. As a key member of our management team, you will be responsible for ensuring exceptional customer service, maintaining high-quality food and beverages, and leading a team of staff to achieve sales targets.About YouTo succeed in...

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Plato Filipino Full time

    About the RoleWe are seeking a highly skilled Restaurant Operations Manager to join our team at Plato Filipino. As a key member of our management staff, you will play a crucial role in ensuring the smooth operation of our restaurant.

  • Retail Operations Manager

    2 weeks ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    Job SummaryWe are seeking a highly motivated Retail Operations Manager to lead our team in New Westminster, Canada. This is a unique opportunity to oversee the overall operations and management of our store, ensuring exceptional customer service and profitability.

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Rozzini's Restaurant Cafe Full time

    Job SummaryRozzini's Restaurant Cafe is seeking a seasoned Restaurant Operations Manager to oversee the daily operations of our esteemed eatery. As a key member of our management team, you will be responsible for ensuring seamless service delivery and fostering a culture of excellence.

  • Senior Operations Manager

    2 months ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $75,000 - $95,000

    beBee Professionals is seeking a highly skilled Senior Operations Manager to oversee our projects from conception to completion. In this role, you will be responsible for coordinating and managing project resources, including team members and subcontractors. Your expertise in project planning and risk management will ensure timely and budget-friendly project...

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Sapperton District Taphouse Full time

    Job SummaryWe are seeking a highly skilled Restaurant Operations Manager to join our team at Sapperton District Taphouse. This is an excellent opportunity for a motivated and experienced professional to lead our daily operations, ensure exceptional customer service, and drive business growth.About the RoleThe successful candidate will be responsible for...

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Plato Filipino Full time

    Job Description:We are seeking a skilled Restaurant Operations Manager to join our team at Plato Filipino.Company Overview:At Plato Filipino, we pride ourselves on serving authentic and delicious Filipino cuisine in a warm and welcoming environment. Our goal is to provide an exceptional dining experience for our customers, and we need a dedicated and...

  • Restaurant Operations Manager

    1 month ago

    New Westminster, British Columbia, Canada Quiznos Full time

    About This RoleWe are seeking a skilled Restaurant Operations Manager to lead our team at Quiznos. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring seamless customer experiences, and driving sales growth.Key ResponsibilitiesStrategic Planning: Determine the types of services to be...

  • Strategic Operations Manager

    2 months ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $75,000 - $120,000

    We are looking for a Strategic Operations Manager to join our team in New Westminster, Canada. In this role, you will be responsible for overseeing the daily operations of our organization, driving profitability, and ensuring high levels of customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial...

  • Restaurant Operations Manager

    4 weeks ago

    New Westminster, British Columbia, Canada Boston Pizza Full time

    About the RoleWe are seeking a seasoned Restaurant Operations Manager to oversee the day-to-day activities of our kitchen. As a key member of our team, you will be responsible for ensuring that our food is prepared to the highest standards and that our customers receive an exceptional dining experience.Key ResponsibilitiesDevelop and implement strategies to...

  • Office Operations Manager

    2 months ago

    New Westminster, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly organized and proactive Office Operations Manager to join our team at beBee Professionals in New Westminster, Canada. In this role, you will be responsible for overseeing the daily operations of the office, ensuring efficiency and a productive work environment.Key Responsibilities:Manage office operations, including scheduling,...